ARSHAD MOHAMMAD
ICT SUPPORT TECHNICIAN AND DRAUGTSPERSON
Melbourne,VIC
Summary
Passionate and experienced IT support Technician bringing forth skill and advanced knowledge in ICT and skilled joinery designer. Experienced in working collaboratively with a team of office and joinery designers to ensure the highest level of customer satisfaction. Adept in serving as a helpful and supportive technician, seeking to provide the best possible service.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
ICT Support Technician and Draughtsperson
R + R Cabinets
Melbourne, VIC
05.2021 - Current
- Working with installation of ICT routers, switches, server and troubleshooting the technical & network issues in sites, resolving issues in timely manner with optimum customer service.
- Examining, assessing, and keeping track of ICT network infrastructure to ensure networks are set up to perform at their best.
- Worked on creating detailed production designs for the factory and installation team using computer-aided software CabMaster and EzyNest.
- Provided technical support to the company, create tickets and elevated issues dependent on level, support, and maintenance on networking system, repaired and investigate peripheral system equipment etc.
- Create detailed designs using computer-aided software including maintaining and improving design processes and transferring necessary design information from CabMaster to EzyNest to ensure final designs comply with regulations and quality standards by coordinating with client and site supervisors.
Information Systems Support Engineer
Truetel Telstra Business Partners
Melbourne, VIC
03.2021 - 05.2021
- Worked to constantly improve NBN Connection Support for new businesses and assisted with IT solutions.
- Accurately verified information and updated information databases as necessary using Software's CAT (Customer advisor tool), CSSA (Customer Sales & Service Assistant) data and CRM (Customer record management) software.
- Developed and maintained costumers data and effective working relationships.
Cabinet Maker/Installation Coordinator
Custom Force Interiors
Melbourne, VIC
04.2019 - 10.2019
- Created and implemented cabinet by operating and maintaining cutting panel saw and BM machines by interpreting work plan documents and Installation understanding.
- Handled drilling machines, edge banding machines, computer numerically controlled (CNC) machining and construct cabinet kickers using leg and rail method.
Education
Master of Information Technology - Majored in Computer Networking
Charles Sturt University
Melbourne, VIC 2017.07 - 2019.07
Bachelors of Engineering - Electrical And Electronic Engineering
Institute of Aeronautical Engineering
Hyderabad,India 07.2012 - 07.2016
Skills
Customer service and support
Extra Curricular Activities
I am an avid Cricketer.
A Chess Player.
References
References available upon request.
Timeline
ICT Support Technician and Draughtsperson
R + R Cabinets
05.2021 - Current
Information Systems Support Engineer
Truetel Telstra Business Partners
03.2021 - 05.2021
Cabinet Maker/Installation Coordinator
Custom Force Interiors
04.2019 - 10.2019
Bachelors of Engineering - Electrical And Electronic Engineering
Institute of Aeronautical Engineering
07.2012 - 07.2016
Master of Information Technology - Majored in Computer Networking
Charles Sturt University
2017.07 - 2019.07
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