Arsh Ghuman
Wodonga,VIC
Summary
Results-oriented Territory Sales Manager with high energy levels and passion for customer service and sales. Polished in increasing sales volume by developing business opportunities and implementing effective sales programs. Critical thinker possessing first-rate multitasking, problem-solving and communication skills. Expertise in Building positive relationships with Clients by using Solution selling Approach.
Overview
9
9
years of professional experience
Work History
Territory Sales Manager
Albury Wodonga Garage Doors
10.2020 - Current
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Managed sales around Albury-Wodonga (+200Kms), including Managing Builders around VIC/NSW for Garage Door needs.
- Initiated and managed 'B&D to you' program for better customer experience to drive sales.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Drove team revenue totals by bringing in top sales numbers.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Built constructive employee relationships to maintain workforce engagement, commitment and flexibility.
Store Manager
Beacon Lighting Albury
07.2019 - 09.2020
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Rotated merchandise and displays to feature new products and promotions
- Supervised guests at front counter, answering questions regarding products
- Completed all point of sale opening and closing procedures, including counting contents of cash register
- Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings
- Reported to district manager regarding all store and staff issues, financial goals and sales
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations
- Managed, hired and developed top talent to strengthen workflow and productivity
- Created work schedules according to sales volume and number of employees
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Assistant Store Manager
Barbeques Galore Epping
01.2018 - 07.2019
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Met or surpassed business targets on regular basis through strategic employee engagement and forward-thinking planning
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency
- Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
- Coached team on effective up-selling methods
- Maintained high levels of organization in store by directing customers and replenishing merchandise
- Monitored security and handled incidents calmly
- Trained and managed associates in customer service and sales techniques
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Conducted store inventories once per quarter
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
- Performed mandatory audits to ensure compliance in all areas were met
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Created communication strategies to meet client objectives
- Wrote agendas and notes and sent out automatic notifications for upcoming meetings
- Provided effective demonstrations of alarm systems so that customers understood how to use each feature
- Effectively controlled the release of proprietary and confidential information for general client lists
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Increased sales by 17% over a two-year period
Sales Representative
Barbeques Galore
09.2015 - 01.2018
- Opening and closing the store
- Meeting with all the KPI's
- Working in the warehouse and putting stock away
- Registering the movement of stock both inwards and outwards
- Handling Paperwork for stock, Best salesman In the past two years Met with all my KPI's YTD 2016, 2017
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
- Drove team revenue totals by bringing in over $ 1.2M in sales
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Led educational training seminars and product demonstrations
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Accounted for all inventory and ordered new stock
- Efficiently solved complex problems that impacted management
- Determined problem areas and resolved issues related to profitability and business objective achievement
- Used consultative sales approach to understand and meet customer needs
- Built customer loyalty and retention by delivering excellent shopping experiences
- Educated senior staff on product usage and maintenance
- Serviced existing accounts on regular basis to maximize revenue
- Submitted and tracked orders
- Identified client needs, built relationships and overcame objections to drive sales
Sales Representative
Vishal Megamart
06.2014 - 05.2015
- Vishal Megamart is one of India's biggest retailer of clothing, groceries, food and home furnishing
- Being a sales representative, I did variety of jobs like helping customers in the shop with their inquiries and needs, also worked on the cash register
- Dealing with customers
- Putting the stock away
- General cleaning and tiding up
- Cash handling
- Helping with load and unload
- Driving Forklift
- Complete warehouse management Key Achievements: Awarded as best sales representative of the year
Education
Masters in Professional Accounting - Accountant
Australian Catholic University, Melbourne Campus
Fitzroy, VIC2017
Bachelor of Science - NON MEDICAL (Science Stream)
Guru Nanak Dev University
Amritsar, PB2013
High School Diploma -
Sainik school
Kapurthala2010
Skills
- Database Management
- Solution Selling
- Cold Calling
- Profit and Loss Analysis
- Business Development
- Sales Presentation
- Account and Territory Management
- Price Structuring
- Sales Expertise
- Product Demonstration
- Sales Force Software
- Territory Expansion
- Market and Competitive Analysis
- New Account Development
- Relationship building and management
- Order management
- Team leadership and coaching
- Mathematical aptitude
- Sale expertise
- Order processing
- Opening and closing procedures
- Staff management
Accomplishments
- Promoted to Key Holder after 3 months of employment at BBQ Galore
- Achieved status as one of top 5 sales performers in the region comprised of 14 stores
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Supervised team of 30 staff members
- Resolved product issue through consumer testing
- Managed a store that exceeded company expectations in every category during the first year
- Exceeded monthly store sales goals 8 months in a row
Timeline
Territory Sales Manager
Albury Wodonga Garage Doors
10.2020 - Current
Store Manager
Beacon Lighting Albury
07.2019 - 09.2020
Assistant Store Manager
Barbeques Galore Epping
01.2018 - 07.2019
Sales Representative
Barbeques Galore
09.2015 - 01.2018
Sales Representative
Vishal Megamart
06.2014 - 05.2015
Masters in Professional Accounting - Accountant
Australian Catholic University, Melbourne Campus
Bachelor of Science - NON MEDICAL (Science Stream)
Guru Nanak Dev University
High School Diploma -
Sainik school