Summary
Overview
Work History
Education
Skills
Tools technology
Attributes
Languages
References
Timeline
Generic

Arshdeep Singh

Moil,NT

Summary

Diligent professional brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.

Overview

4
4
years of professional experience

Work History

Customer Service Specialist

TIO(Allianz)
06.2023 - Current
  • Policy Handling: Assist customers with policy inquiries, changes, and renewals
  • Explain policy coverage, terms, and conditions
  • Billing and Payments: Address billing inquiries and assist with payments
  • Explain payment options and changes in premiums
  • Customers: Provide information on Educate insurance products
  • Educate on risk management and loss prevention
  • Documentation and Compliance: Maintain accurate customer records
  • Ensure compliance with industry regulations and company policies
  • Policy Changes: Process policy changes, such as updating contact information or adding/removing coverage
  • Explain the implications of policy modifications to customers.

Night Auditor

Novotel atrium (Darwin)
06.2022 - 06.2023
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Process invoices, post checks to vendors and distribute employee checks
  • Reconcile accounts
  • Balance the cash drawer and log receipts
  • Investigate and resolve out-of-balance accounts
  • Keep accurate financial records and ledgers
  • Help prepare for forecasts and audits
  • Check in guests, answer phones, and make reservations
  • Respond to guest complaints, requests, and emergencies.

Accounts Assistant

SANTI, Marrara , NT
01.2021 - 11.2022
  • Reconcile account information and report figures in general ledger by comparing them to bank account statement each month
  • Use accounting software to prepare weekly and monthly financial reports
  • Maintain clean and organized files by keeping accounts payable records up to date
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.

Administrative assistant

Northline(Coca cola contract)
06.2021 - 06.2022
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

BBA - Accounting and Business Management

KENT INSTITUTE
Sydney, NSW
05.2019

Skills

  • Customer Service
  • Customer Relations
  • Good communication skills
  • Invoicing and collections
  • Telephone Etiquette
  • File and database management
  • Expense reports
  • Bookkeeping
  • Month-end reports

Tools technology

  • Microsoft NAV Dynamics Advanced
  • MS Word Advanced
  • MS Office Advanced
  • MS Excel Advanced
  • MS Outlook Advanced
  • MYOB General
  • Xero General

Attributes

  • Collaborative leader and team member with keen sense of accountability, initiative and flexibility.
  • Self-motivated and have success working in a team-based environment.
  • Strong analytical capability with a critical focus on accuracy and attention to details.
  • Proactive can-do attitude with effective time management, organizational and prioritization skills.
  • Clear and confident communication both written and verbal.
  • Ability to build effective relationships through highly developed interpersonal and liaison skills.
  • Thrive in a fast paced, high volume and deadline-driven environment.
  • Customer-focused, highly reliable, enthusiastic, positive and hardworking.
  • A drive for high standards and continuous improvement.

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Specialist

TIO(Allianz)
06.2023 - Current

Night Auditor

Novotel atrium (Darwin)
06.2022 - 06.2023

Administrative assistant

Northline(Coca cola contract)
06.2021 - 06.2022

Accounts Assistant

SANTI, Marrara , NT
01.2021 - 11.2022

BBA - Accounting and Business Management

KENT INSTITUTE

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Arshdeep Singh