Arshia Ahmadi

• Customer service: Delivered exceptional customer service by prioritising the customer's needs and any tailored orders to always achieve customer satisfaction.
• Safety Protocols: At all times, safety protocols were followed during my kitchen management to ensure the safety of my team and customers.
• Trained new staff: Training new staff was a responsibility and opportunity for me to share my experience and help McDonald's grow through recruits receiving appropriate training.

ACHIEVEMENTS

• A promotion opportunity was introduced to me due to my successful career as a crew member.
• Consistently contributed to reducing drive-thru service times at Rydalmere McDonald’s, helping the store rank among the top 20 McDonald’s nationwide on my working days for speed and efficiency.

• Customer Engagement: Assist in greeting and interacting with customers to understand their needs and preferences.
• Product Knowledge: Maintain up-to-date knowledge of products and services to provide accurate information and recommendations.
• Sales Support: Help sales representatives by preparing sales materials, managing schedules, and following up with leads.
• Customer Service: Address customer inquiries and resolve issues to enhance satisfaction and loyalty.

ACHIEVEMENTS

• Achieved the highest sales on the floor for three consecutive months by delivering exceptional customer experiences.
• Successfully closed deals with a 90% success rate through personalized communication and tailored solutions.
• Assisted in managing floor operations and ensuring smooth coordination to enhance team efficiency.
• Developed strong interpersonal relationships to meet customer needs and foster loyalty.

• Handling customers: Provided high-quality customer service by adjusting my service to each customer's needs and ensuring satisfactory agreement.
• Invoicing and Scheduling: Correctly invoiced each customer’s orders and ensured the invoice was correct and successfully handed. Organised dates and times tailored to customers availability.

ACHIEVEMENTS

• Strengthened customer satisfaction through professional, responsive service
• Played a key role in improving sales coordination and internal processes
• Supported management with reporting and inventory tracking