ARSHIA LAMBA
Melbourne
Summary
A highly adaptable and people-focused professional equipped with a diverse range of skills and experiences across multiple industries. With a proven track record in problem-solving, strategy development, customer service, and multitasking, I strive to make a positive impact on the broader community while harnessing my comprehensive understanding of the business industry. Proficient in Microsoft Office, Canva, Moz-SEO tool, and Google Console, I am now seeking a challenging role where I can leverage my diverse skill set and passion for making a positive impact within the business industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CUSTOMER CARE COORDINATOR
Hallmark Cards Australia
07.2023 - Current
- Collaborated with cross-functional teams to identify and implement process improvements that increased efficiency and reduced customer escalations by 20%.
Industry Mentor
Practera
10.2023 - 10.2023
- Conducted regular one-on-one meetings with mentees to assess their progress, offer constructive feedback, and provide resources for Kidsafe Victoria.
Consulting Intern
TMF Group
07.2023 - 10.2023
- I was part of a 4-month design improvement of onboarding procedures project for TMG Group.
- Conducted extensive market research and analysis to identify potential growth opportunities for clients, resulting in a 15% increase in their market share within six months.
Sales Intern
Hallmark Cards Australia
06.2023 - 07.2023
- My role was to oversee retail implementation for the new and upcoming project, along with helping in the phase of product launch.
Industry Mentor
Practera
05.2023 - 06.2023
- Leveraged extensive industry knowledge to provide valuable insights and advice to mentees, helping them gain a deeper understanding of industry trends and best practices for Clarinox Technologies, Melbourne.
Growth Marketing Coosrdinator
Easy Transfer
03.2023 - 06.2023
- Conducted in-depth market research and analysis to identify target audience segments and devise data-driven strategies for customer acquisition and retention.
Omnichannel Marketing Intern
Lululemon
03.2023 - 06.2023
- Managed and tracked performance metrics using tools such as Google Analytics and CRM systems, providing comprehensive reports and recommendations for continuous improvement.
Consulting Intern
TreviPay
04.2023 - 05.2023
- I was a part of the Global Victoria Intellect Program, Victoria wherein I was helping TreviPay perform market research and risk assessment before launching themselves in a new market.
Digital Marketing Executive
Australian Vocational Education And Training Academy
11.2022 - 01.2023
- Developed and implemented comprehensive digital marketing strategies, resulting in a 30% increase in website traffic and a 20% growth in online sales.
Human Resources Intern
ShortHills Tech
02.2021 - 04.2021
- My primary responsibility there was to assist the HR department in proofreading the company policies and using various job portals to convince people to join the firm.
Education
Master of Business - Marketing
Monash University
11.2023
Bachelor of Business Administration - Marketing
Narsee Monjee Institute of Management Studies (NMIMS)
03.2021
Skills
- Customer Relationship Management
- Inter-Department Collaboration
- Data Tracking
- Research and Due Diligence
- Order Management
- Inbound Customer Service
- Direct Sales
- Account Management
- Social Media Management
- Search Engine optimisation
- Microsoft Excel
Additional Information
Full-time unrestricted working rights
Certification
Excel Bootcamp by LinkedIn Learning | 2023
Content Marketing by HubSpot Academy | 2023
SEO Foundations by LinkedIn Learning | 2023
Marketing: Copywriting for Social Media | 2023
SEO: Link Building by LinkedIn Learning|2023
Google Ads Search Certification by Google | 2022
Introduction to Psychology by Yale University |2020
Organizational Analysis by Stanford University |2020
Accomplishments
- Rehabilitation Council of India |2021: It was a program on Disability and intersectionality in higher education
- We were involved in making joint efforts to promote full inclusion
- Delhi Commission for Protection of Child Rights |2017: Creating awareness on rights, protection and safety of juvenile offenders in certain areas of Delhi, India
- DEV Public Society and Youth Welfare Society |2016: Conducting awareness programs on health, hygiene and nutrition of adolescents and young women
Timeline
Industry Mentor
Practera
10.2023 - 10.2023
CUSTOMER CARE COORDINATOR
Hallmark Cards Australia
07.2023 - Current
Consulting Intern
TMF Group
07.2023 - 10.2023
Sales Intern
Hallmark Cards Australia
06.2023 - 07.2023
Industry Mentor
Practera
05.2023 - 06.2023
Consulting Intern
TreviPay
04.2023 - 05.2023
Growth Marketing Coosrdinator
Easy Transfer
03.2023 - 06.2023
Omnichannel Marketing Intern
Lululemon
03.2023 - 06.2023
Digital Marketing Executive
Australian Vocational Education And Training Academy
11.2022 - 01.2023
Human Resources Intern
ShortHills Tech
02.2021 - 04.2021
Master of Business - Marketing
Monash University
Bachelor of Business Administration - Marketing
Narsee Monjee Institute of Management Studies (NMIMS)
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