Arshia Sood
Adelaide,Australia
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Rep.
TWIST & TOP
Adelaide, Australia
04.2025 - 09.2025
- Prepared customised yoghurt servings, and maintained a clean, engaging store atmosphere.
- Supported day-to-day operations by managing stock levels, replenishment, and quality presentation.
- Promoted seasonal flavours and product combinations to enhance customer experience and drive sales.
Admin Assistant/Customer Service Rep.
BANSAL IMMIGRATION CONSULTANCY
Adelaide, Australia
08.2024 - 05.2025
- Provided front-line administrative and customer service support to clients enquiring about visa, migration, and education processes.
- Managed client data entry and record maintenance in internal systems and Excel spreadsheets with high accuracy and confidentiality.
- Assisted consultants in preparing visa documentation, ensuring timely submission and compliance with Department of Home Affairs requirements.
Sales Representative
MICHAEL KORS
Adelaide, Australia
10.2025 - 01.2025
- Drove sales by delivering personalized customer service and consistently meeting individual and store sales targets.
- Built strong client relationships through product expertise, styling advice, and repeat-visit engagement.
- Executed sales operations accurately, including POS transactions, returns, and special customer requests.
Volunteer
AUSTRALIAN RED CROSS
Adelaide, Australia
08.2024 - 01.2025
- Managed client interactions, maintained confidential records and supported case coordination.
- Delivered frontline support with humanitarian programs, including emergency relief and outreach.
- Streamlined volunteer operations through logistics assistance, resource allocation and teamwork.
Intern
JEFF BLEICH CENTRE (JBC)
Adelaide, Australia
02.2024 - 07.2024
- Prepared project presentations, reports, and maintained accurate documentation to keep senior staff and stakeholders informed of progress.
- Contributed to the 'Counterspace Technologies and National Security Threats from Space' project by supporting policy and strategy development to strengthen Australia’s defense capabilities.
- Assisted in implementing training programs and workshops to educate personnel on space security and defense strategies.
Administrative Assistant
NORWOOD SPECIALIST CLINIC
Adelaide, Australia
04.2023 - 10.2023
- Transcribed and organised information to assist in preparing speeches and presentations.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Crew Member
MCDONALD’S ADELAIDE AIRPORT
Adelaide, Australia
09.2022 - 02.2023
- Upsold limited-time offers, lifting average cheque size by 12%.
- Prepared and assembled menu items, adhering to HACCP hygiene standards.
- Trained new staff on food-prep and safety procedures.
Assistant Counsellor
CANVARZYS PVT. LTD.
Chd, India
03.2021 - 03.2022
- Maintained comprehensive client files according to program standards and physician requests.
- Coordinated with social and medical agencies, healthcare providers, and community outreach programs to provide clients with needed services.
- Developed customized treatment plans and acted as mediator whenever a dispute arose between employees and management.
Education
Master’s - International Relations
Flinders University
Adelaide, SA06.2024
Bachelor’s - Psychology, Political Science & History of Arts
Punjab University
Chd, IN09.2021
Skills
- Microsoft Office
- Client relationships
- Complaint resolution
- Team management
- Problem solving
- Analytical skills
- Accuracy and attention to detail
- Resourcefulness
Certification
- Sponsorship Officer at FISA, Flinders University
- Public Policy Student Association, Flinders University
- Volunteer at Flinders Neurodivergent Study Support Advocacy (FNSSA)
- DELF A1 French
References
Available on request
Languages
- English
- French (A1)
- Hindi
- Punjabi
Timeline
Sales Representative
MICHAEL KORS
10.2025 - 01.2025
Customer Service Rep.
TWIST & TOP
04.2025 - 09.2025
Admin Assistant/Customer Service Rep.
BANSAL IMMIGRATION CONSULTANCY
08.2024 - 05.2025
Volunteer
AUSTRALIAN RED CROSS
08.2024 - 01.2025
Intern
JEFF BLEICH CENTRE (JBC)
02.2024 - 07.2024
Administrative Assistant
NORWOOD SPECIALIST CLINIC
04.2023 - 10.2023
Crew Member
MCDONALD’S ADELAIDE AIRPORT
09.2022 - 02.2023
Assistant Counsellor
CANVARZYS PVT. LTD.
03.2021 - 03.2022
Master’s - International Relations
Flinders University
Bachelor’s - Psychology, Political Science & History of Arts
Punjab University