Arshika Sumanthiran
Melbourne,VIC
Summary
Successful human resource graduate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations and offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. Skilled in Communication, Emotional Intelligence, Interpersonal, and Social Skills. Strong operations professional with an undergraduate degree in Psychology and currently pursuing Master of Management in Human Resources Management.
Overview
6
6
years of professional experience
Work History
Graduate - People and Culture
Russell Kennedy Lawyers
04.2023 - Current
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Developed and coordinated employee training programs to improve productivity and performance.
- Developed and implemented onboarding and orientation programs for new employees.
- Assisted with writing job postings and job descriptions.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed payroll processing and benefits to compensate employees for service rendered.
Manager on Duty
Village Cinemas
02.2022 - Current
- Creating positive work environment for employees and delivering exceptional customer service.
- Assisting to improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Maintaining professionalism in customer interactions, answering concerns and resolving problems with friendly and knowledgeable approach.
- Driving performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.
- Provide end-of-day audits of resort to upper management as required.
- Oversee recruiting, interviews and new employee hiring.
Customer Service Team Member
KFC
04.2018 - 04.2023
- Actively listening to customers, team members, and managers by practicing a two-way communication system to deliver an effective and efficient service.
- Handling 400+ customers per day and consistently exceeding KPI targets.
- Achieving an average of 96% customer satisfaction to date for handling customers' concerns and complains promptly and empathetically.
- Mastering Point-of-service (POS) computer system for automated order taking.
- Handling currency and credit transactions swiftly and accurately.
- Following food safety procedures in accordance with company policies and health and sanitation regulation.
Vacationer - Governance Risk & Controls Advisory
KPMG Australia
11.2021 - 02.2022
- Designed and reviewed risks with associated processes, controls, frameworks, and functions including gap analysis, design, operation, and outputs.
- Measurement of business performance, communication to stakeholders in a variety of mediums i.e., in person, formal reports and steer group meetings.
- Developed strong relationships with clients and stakeholders, and identified opportunities for future business.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service and Hospitality Team Member
Village Cinemas
08.2019 - 01.2022
- Handling 300+ customer interactions per day, giving detailed, friendly & polite service to ensure customer retention.
- Attaining an average 97% customer satisfaction rating to date by responding and resolving customer inquiries in a prompt and friendly manner.
- Ensuring to follow safety procedures in accordance with company policies for a hazard-free environment.
- Enhanced communication and teamwork skills while working with my managers and colleagues.
- Excelling on Work Jam software for training modules, attain information on products and service and communicate with colleagues across sites.
Student Placement
Turning Point Alcohol and other Drug Centre
08.2019 - 11.2019
- Acquired theoretical and practical knowledge on Alcohol and other Drugs sector as well as clinical observations
- Assisted in the diagnosis of psychological, emotional, and behavioural disorders of patients
- Observed assessment and therapeutic sessions within mental health to identify treatment providers for psychological disorders.
- Actively participated in clinical observation at Carrington drop-in-service, Wellington House residential unit and Telephone & Online services
- Performed a combination of In-class learning which consisted of VET training program CHCAOD001 & CHCAOD004, role-plays and group activities.
Crew Member
McDonald's
04.2017 - 12.2017
- Demonstrated integrity and honesty while interacting with customers, team members and managers.
- Mastered Point-of-service (POS) computer system for automated order taking.
- Strictly handled all cash, security, inventory and labour policies and procedures.
- Operated the drive-thru and sales register swiftly and efficiently.
- Placed correct orders and passed them on to waiting customers.
- Assisted with maintaining cleanliness in line with company standards.
Education
Master of Management - Human Resource Management
La Trobe University
Melbourne07.2022
Bachelor of Applied Science - Psychology
RMIT University
Melbourne12.2019
Victorian Certificate of Education -
Mill Park Secondary College
Melbourne12.2016
Skills
- Microsoft Office
- Administrative skills
- Critical thinking and problem
solving - Effective Time Management
- Ability to Multitask
- Customer Service
- Communication Skills
- Detail Oriented
Languages
English
Native/ Bilingual
Tamil
Native/ Bilingual
Sinhalese
Full Professional
Accomplishments
Employee Recognition Award
Jun 2023
In recognition of outstanding effort and contribution to the People & Culture team.
2021 Course Excellence Prize
Timeline
Graduate - People and Culture
Russell Kennedy Lawyers
04.2023 - Current
Manager on Duty
Village Cinemas
02.2022 - Current
Vacationer - Governance Risk & Controls Advisory
KPMG Australia
11.2021 - 02.2022
Student Placement
Turning Point Alcohol and other Drug Centre
08.2019 - 11.2019
Customer Service and Hospitality Team Member
Village Cinemas
08.2019 - 01.2022
Customer Service Team Member
KFC
04.2018 - 04.2023
Crew Member
McDonald's
04.2017 - 12.2017
Master of Management - Human Resource Management
La Trobe University
Bachelor of Applied Science - Psychology
RMIT University
Victorian Certificate of Education -
Mill Park Secondary College
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