Arshpreet Gill
Summary
Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
Payroll professional with significant experience in payroll processing, compliance, and reporting. Strong focus on accuracy, team collaboration, and delivering timely results. Adept at utilizing payroll software, managing employee records, and adapting to changing needs. Reliable, organized, and driven to enhance operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer / Customer Service Officer
Wilson Security
06.2024 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
- Trained new security staff on protocols, procedures, and emergency response strategies.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Maintained cleanliness and sanitation standards in high-traffic areas, ensuring safe environments for staff and visitors.
- Conducted routine inspections of facilities to identify maintenance needs and ensure adherence to health regulations.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Resolved customer inquiries through efficient communication and problem-solving techniques.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Pick and packer
Dempsey group
05.2023 - 03.2025
- Operated packaging machinery to ensure efficient production flow.
- Inspected products for quality assurance before packing.
- Trained new staff on proper packing techniques and safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Improved team collaboration through effective communication and coordination with coworkers.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Played key role in peak season by managing increased packing volume, ensuring no backlog.
Disability support worker
Alkira care service
06.2022 - 03.2023
- Facilitated daily living activities to enhance client independence and quality of life.
- Developed personalized care plans in collaboration with clients and their families.
- Provided emotional support and companionship, fostering a positive environment for clients.
- Trained and mentored new staff on best practices in disability support services.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Kept accurate records for client files and handled related paperwork.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Coordinated patient discharge planning and follow-up care.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Monitored client vital signs, administered medications, and tracked behaviour to keep healthcare supervisor well-informed.
Separate parcel
Summit recruitment
05.2022 - 07.2022
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Pick and packer
The British sausage
04.2022 - 07.2022
- Since coming to Australia, I have been working as pick and packer in The British sausage company. The job includes packing, loading or unloading, labelling, machine operate and manage the work as a team leader.
Support worker
Australian support services
04.2022 - 07.2022
Teacher
upasana public sec school
07.2020 - 03.2021
- Taught geography for 11 and 12th standard.
- Prepared comprehensive lesson plans based on the updated curriculum from the Department of Education.
- Created interactive presentations with the usage of relevant software (e.g. PhET simulations, Smart board, etc.).
- Implemented lab activities based on scientific methodology and nature and earth application.
- Ensured class safety during the laboratory practice.
- Fostered a positive learning environment by incorporating team building activities and positive reinforcement techniques.
- Focused on ensuring social and emotional development of adolescent students; cooperated closely with the school psychologist.
care taker
self employed
05.2018 - 06.2020
- I have been a caretaker for my own grandparents and am comfortable with senior care. I can cook, drive to appointments, or do other tasks. I am also a great bridge partner.
Baby sitter
self employed
01.2013 - 03.2018
- I love being a babysitter and have been watching infants, toddlers since I was 20 years old. My responsibilities are showing, feeding, etc.
house hold assistant
self employed
01.2013 - 03.2018
- I worked as household assistant and can cook, clean, and run errands.
Education
bachelors of science -
Sri Ganganagar , India
06.2016
masters of science -
Sri Ganganagar ,India
06.2018
CAREER ACADEMY
Skills
- Team leadership
- Quick learner
- Customer Service
- Communication Skills
- Ability to Work in a Team
- Incident reporting
- Security guard license
- CCTV monitoring
- Superior customer service
- FLUENT IN [LANGUAGE]
- First aid and CPR certified
- Verbal and written communication
- Physical stamina
- Punctuality
- Report writing
Certification
- Police clearance
- Ndis screening
- Manual handling
- First aid
- Cpr
- Ndis orientation module
- Medication
- New worker ndis induction module
- Covid 19 induction control training
- Children check
Languages
English
Full Professional
Panjabi; Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Security Officer / Customer Service Officer
Wilson Security
06.2024 - Current
Pick and packer
Dempsey group
05.2023 - 03.2025
Disability support worker
Alkira care service
06.2022 - 03.2023
Separate parcel
Summit recruitment
05.2022 - 07.2022
Pick and packer
The British sausage
04.2022 - 07.2022
Support worker
Australian support services
04.2022 - 07.2022
Teacher
upasana public sec school
07.2020 - 03.2021
care taker
self employed
05.2018 - 06.2020
Baby sitter
self employed
01.2013 - 03.2018
house hold assistant
self employed
01.2013 - 03.2018
bachelors of science -
Sri Ganganagar , India
masters of science -
Sri Ganganagar ,India
CAREER ACADEMY
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