Arshpreet Kaur

Supervised day-to-day operations to meet performance, quality and service expectations.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
• Improved customer satisfaction by resolving complaints and inquiries promptly.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
• Fielded customer questions to share information about products, availability, and pricing.
• Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
• Boosted store revenue through upselling and cross-selling techniques.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Created and maintained safe and secure work environments for employees.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
• Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reported issues to higher management with great detail.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Reduced operational risks while organizing data to forecast performance trends.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

• Reduced response time for customer inquiries by optimizing communication channels and prioritizing tasks.
• Collaborated with cross-functional teams to provide seamless service to clients, improving overall company performance.
• Coordinated with logistics teams to expedite urgent shipments when necessary, earning praise from customers for promptness.
• Served as a liaison between sales, marketing, and operations departments to ensure seamless coordination on behalf of clients.
• Communicated with approximately 30 clients daily to understand needs and explain product value.