Arshpreet Kaushal
WILLIAMS LANDING,VICTORIA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative and Teaching
ANC Institute Patiala, Punjab, Punjab
PATIALA, Punjab
08.2019 - 11.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Utilized computers and audio-visual aids such as flashcards, print materials and multimedia to supplement presentations.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
Education
Bachelor of Science -
Federation University Australia
Ballarat, VIC11.2024
High School Diploma -
PARADISE INTERNATIONAL SCHOOL
India 04.2019
Skills
- Customer Service and Communication Skills
- Exceptional customer service
- Customer service and support
- Food service standards
Timeline
Customer Service Representative and Teaching
ANC Institute Patiala, Punjab, Punjab
08.2019 - 11.2021
Bachelor of Science -
Federation University Australia
High School Diploma -
PARADISE INTERNATIONAL SCHOOL