Arshpreet Rana
RYDE,NSW
Summary
Diligent Assistant Manager with over 3 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Bevilles Jewellers by Michael Hill
Sydney
10.2023 - Current
- Assist the store manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g- processing finance applications)
- Creating weekly roster for current staff, delegating individual tasks as well as interviewing new staff along the way.
- Track the progress of store objectives, i.e., weekly and monthly
- Coach and support new and existing sales associates
- Monitor retail operating costs, budgets, and resources
- Handle customer complaints
- Research emerging products and utilize that information to update store's merchandise
- Create reports, analyze, and interpret retail data like revenue, expenses, and competition
- Conduct regular audits to ensure the store is functional and presentable
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Make sure all employees adhere to company's policies and guidelines.
Assistant Manager
Portmans
Sydney
08.2022 - 09.2023
- Create a safe working environment for the team and customers
- Act as Store Manager when required, including opening and closing of the store
- Daily management of stock to minimise stock loss and maximise sales
- Implement brand visual merchandising strategies and promotional changes
- Create rosters for the store and manage timesheets
- Keep the weekly and monthly budget in check, including the development of promotional strategies to increase gross profit of the store if required
- Prioritize professional development by attending weekly manager workshops to stay up to date with the current company operations and sales strategies.
Sales Assistant
Portmans
Sydney
08.2021 - 07.2022
- Provided exceptional customer service, building genuine relationships and rapport with clients
- Well versed knowledge of products, staying up to date with promotions, features and customer rewards
- Effectively handling cash transactions, processing payments and maintaining records to the appropriate standard
- Collaborated with team members to achieve sales goals and contribute to a positive and inclusive work environment
- Resolved customer complaints and issues with empathy and a high degree of professionalism.
Sales Supervisor/Call Coordinator
Breo
Auckland
01.2016 - 09.2018
- Managing the staff members through coaching and setting KPIs
- Admin responsibilities, i.e., answering calls, emailing, setting up daily registers, etc
- Serving a high volume of clients, especially during peak periods, and developing and sustaining positive relationships with repeat clients
- Managing the cash register, including handling cash and electronic banking
- Managing large payments with external stakeholders in finance companies
- Promoting new technologies through merchandising
- Recording stock numbers and ad hoc administrative work.
Autism Care Specialist
Idea health services
Auckland
06.2015 - 12.2015
- Providing home support to autistic clients takes them off the ground
- Performing well in challenging and high pressure situations, ensuring the client's needs are met
- Organizing activities to stimulate, develop, and occupy client's medical needs, such as painting lessons and other creative workshops.
Education
BBA -
Auckland University
Auckland New Zealand 06-2017
Diploma in business management [level 6] -
International Academy of New Zealand
01.2015
Graduate diploma in business management [level 5] -
NTEC, Auckland Cbd
01.2014
Skills
- Product and service knowledge
- Operations Management
- Employee Scheduling
- Task Delegation
- Employee Performance Evaluations
- Sales monitoring
- Sales closing
- Report Preparation
- Quality Assurance
- Customer Relationship Management
- Call Control
- Data Entry
- Customer Service
- Complaint resolution
- Account updating
- Call handling
- Answering questions
- Verbal and written communication
- Product Knowledge
- Fluent in Punjabi, Hindi and Urdu
- Appointment Scheduling
- Professional phone voice
References
- Upon request
Timeline
Assistant Manager
Bevilles Jewellers by Michael Hill
10.2023 - Current
Assistant Manager
Portmans
08.2022 - 09.2023
Sales Assistant
Portmans
08.2021 - 07.2022
Sales Supervisor/Call Coordinator
Breo
01.2016 - 09.2018
Autism Care Specialist
Idea health services
06.2015 - 12.2015
BBA -
Auckland University
Diploma in business management [level 6] -
International Academy of New Zealand
Graduate diploma in business management [level 5] -
NTEC, Auckland Cbd
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