Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arshpreet Kaur Chadha

Arshpreet Kaur Chadha

Maddingley,VIC

Summary

Professional with strong background in Live Services, facing and resolving issues as frontline support. Highly skilled in making a case regarding each query or issue faced by customer, communicating & escalating the same for resolution, and problem-solving, ensuring customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Quality Analyst

Electronic Arts
04.2018 - Current
  • Communicating with Business stakeholders on requirements
  • Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
  • Being in Live services, played active role in gathering player identified issues via web, social, helpdesk
  • Developing the issues as a case for escalation by adding details with evidences
  • Developed and maintained quality assurance procedure documentation.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
  • Developed comprehensive test cases to cover wide range of scenarios, ensuring thorough coverage of all features.
  • Collaborated with product management to clarify requirements, ensuring test plans fully addressed user needs.
  • Operated under Agile software development flow for testing update releases.

Customer Service Cashier

Woolworths Supermarket
12.2015 - 06.2018
  • Front desk customer service
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Met customer service goals and exceeded customer expectations.

Education

Master of Technology - Electrical, Electronics And Communications Engineering

Adesh Engg College
Punjab Technical University
06-2014

Skills

  • Quick response to Customer Queries
  • Detail-seeking eye
  • Efficient problem solver
  • Time Management
  • Maintaining Documentation
  • Communication with stake holders

Languages

Hindi
Limited Working
English
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Quality Analyst

Electronic Arts
04.2018 - Current

Customer Service Cashier

Woolworths Supermarket
12.2015 - 06.2018

Master of Technology - Electrical, Electronics And Communications Engineering

Adesh Engg College

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Arshpreet Kaur Chadha