ARSHVEER SINGH
Student Professional
Queanbeyan
Summary
Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Shift Supervisor
Hungry Jacks
Queanbeyan, New South Wales
03.2023 - Current
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation, resulting in a 15% reduction in wait times and improved customer satisfaction during shift(s).
- Trained 15+ new employees within a time period of 5 months, ensuring a 90% retention rate among trainees by fostering a positive and supportive onboarding experience.
- Managed cash handling procedures, maintaining 100% accuracy in financial transactions and reducing daily reconciliation discrepancies.
- Monitored staff compliance with health codes, achieving top marks in health and safety inspections and consistently maintaining cleanliness standards above industry benchmarks.
- Completed store opening and closing procedures, balancing tills with zero discrepancies over six months of consecutive audits.
- Resolved customer complaints and issues with a 98% satisfaction rate, offering thoughtful solutions that reinforced brand loyalty and repeat business.
- Provided ongoing support to employees during challenging situations, leading to a 25% improvement in conflict resolution efficiency across shifts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Store Team Member
Pizza Hut
09.2024 - 10.2024
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences .
- Used computer and point of sale system knowledge to process 60+ transactions in a shift, perform product lookups and verify inventory availability for next stock delivery.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
CUSTOMER SERVICE ATTENDANT
V-MART Retail
04.2020 - 03.2022
- Worked well in a team setting, providing support and guidance
- Provided primary customer support to the customers in a fast-paced environment
- Handled cash-register and receipts
- Managed time efficiently in order to complete all tasks within deadlines
Education
Bachelor's - Information Technology
University of Canberra
Bruce, ACT 02.2023 - Current
High School Diploma -
Army Public School
Panchkula, Haryana 02.2021 - 07.2022
Skills
Organization and Time Management
Teamwork and Collaboration
Flexible and Adaptable
Dependable and Responsible
Multitasking Abilities
Troubleshooting (Problem Solving)
Schedule management
Customer-oriented
Inventory control
Training and mentoring
Inventory control and record keeping
Financial management
Certification
ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Store Team Member
Pizza Hut
09.2024 - 10.2024
ServSafe Food Protection Manager Certification - National Restaurant Association.
04-2024
AWS Certified Solutions Architect – Amazon Web Services.
03-2024
First Aid Certification
11-2023
Shift Supervisor
Hungry Jacks
03.2023 - Current
Cisco Certified Network Associate (CCNA) - Cisco Systems.
03-2023
Bachelor's - Information Technology
University of Canberra
02.2023 - Current
High School Diploma -
Army Public School
02.2021 - 07.2022
CUSTOMER SERVICE ATTENDANT
V-MART Retail
04.2020 - 03.2022