Arslan Javed

Maintain customer accounts and record account information.

• Oversee customer financial accounts and membership to process customer adjustments.
• Make product recommendations or services to customers based on their needs and preferences.
• Oversee team of customer service representatives and ensure they meet monthly quotas.
• Follow communication guidelines, policies and procedures.
• Upgrade and cancel customer accounts by customer request.
• Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.
• Reach out to customers via email and telephone to verify account information.
• Ensure customers are satisfied with their purchases or service.
• Assist customers in placing orders, fulfilling refunds and handling exchanges.
• Oversee product recalls.
• Use sales computer technology to maintain customer records and orders.
• Inform existing customers of promotions and deals.

Refrence: Hammad Haroon

Manager Accounts

Email: Hammad.haroon@nextdc.com

Contact: +61450102672

• Received, segregated and stored orders in safety keeping cabinets to organize and maintain complete stock and inventory.
• Assembled boxes, cartons and containers to package items.
• Measured quantity, weight and dimensions to determine cost of shipping.
• Packaged fragile items with cushioning material.

• Greeting guests, taking orders and processing payments
• Preparing food and drinks
• Managing delivery and mobile orders
• Assembling orders and packaging take-out and delivery
• Keeping all surfaces clean and sanitary to ensure the safety for our guests, fellow crew members, and yourself
• Train new members
• Follow up with stock and night audit

• Answer customer inquiries via phone & email
• Direct customers to onsite resources
• Update customer records in the system, including notes about interactions
• Pitch ideas for improving customer care
• Create and maintain reports about customer interactions
• Attend weekly online staff meetings
• Participate in team-building activities
• Encourage customers to complete surveys
• Make recommendations to management to improve customer experience