Arslan Khalid

My current role involves executing the following administrative responsibilities:

• Managing Operations
• Staff Supervision
• Record Keeping
• Resource Management
• Compliance and Problem Solving
• Strategic and Support Services

• Maintained accurate records of deliveries and pickups using handheld device.
• Ensured compliance with applicable laws and safety regulations when operating delivery vehicle.
• Provided excellent customer service while delivering parcels in a timely manner.

• Maintained accurate records of all transactions conducted throughout the day.
• Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
• Followed operational standards, promoting security, risk management and compliance.
• Helped customers open and close accounts, apply for loans and make sound financial decisions.

• Addressed any issues that arose during the shift in a proactive manner.
• Identified opportunities for process improvements through data analysis.
• Responded promptly to customer inquiries or complaints in a professional manner.
• Monitored staff performance to ensure quality standards were met.

• Provided exceptional customer service to ensure customer satisfaction.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Implemented innovative methods for streamlining the customer service process.
• Conducted regular follow-up calls with customers after resolving their issues.

• Prepared detailed reports summarizing customer information gathered from various sources.
• Designed processes for efficient retrieval of stored data when needed.
• Developed data entry procedures to ensure accuracy and compliance with regulations.
• Identified potential risks associated with mishandling customer information.
• Maintained accurate records of customer information in compliance with GDPR requirements.