Arteka Oktay
Mildura,VIC
Overview
13
13
years of professional experience
Work History
Case Manager
Medibank
Melbourne , VIC
01.2023 - Current
- Resolved high-priority complaint cases through effective conflict resolution techniques.
- Handled customer interactions in domestic violence situations with empathy and active listening skills.
- Managed diverse complaint cases, ensuring timely and satisfactory outcomes.
- Utilized problem-solving strategies to address customer issues efficiently.
Retention Specialist
Medibank
Melbourne , VIC
06.2016 - 01.2023
- Identified and resolved customer issues with efficiency and effectiveness.
- Actively listened to customer feedback to tailor appropriate solutions.
- Demonstrated understanding and compassion for customer frustrations during interactions.
- Reviewing accounts and offered retention discounts to enhance customer loyalty.
Sales Agent
Medibank
Melbourne , VIC
01.2016 - 06.2016
- Executed thorough assessment of customer needs to recommend suitable products.
- Signing up new customer's on Medibank products
- Developed relationships with customers by providing excellent customer service.
- Identified opportunities for cross-selling additional products and services.
Case Manager
Telstra
Melbourne , VIC
02.2012 - 01.2016
- Managed cases for customers relocating and transferring services efficiently.
- Collaborated with various departments to expedite service connections.
- Maintained professional and friendly interactions with customers.
- Built rapport by following up on product issues to ensure resolution.
- Addressed outbound and inbound complaints, providing effective resolution support.
Education
Year 12 Completed
Mildura Senior College
Mildura 11-2013
Timeline
Case Manager
Medibank
01.2023 - Current
Retention Specialist
Medibank
06.2016 - 01.2023
Sales Agent
Medibank
01.2016 - 06.2016
Case Manager
Telstra
02.2012 - 01.2016
Year 12 Completed
Mildura Senior College