Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Arthur Poulter

Bundamba

Summary

Proven leader in fast-paced environments, exemplified during tenure at Getta Burger, where I enhanced operational efficiency and customer satisfaction. Skilled in team leadership and problem-solving, I significantly improved service quality by mentoring staff and streamlining procedures. My dedication to superior customer service and workplace safety consistently exceeded employer expectations.

Overview

9
years of professional experience

Work History

Hungry Jack's

Crew Trainer
12.2023 - 04.2024

Job overview

  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Maintained current knowledge of all team position requirements.

Getta Burger

Assistant Manager
06.2021 - 11.2023

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Getta Burger

Shift Supervisor
06.2018 - 06.2021

Job overview

  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.

Getta Burger

Store Manager
06.2017 - 06.2018

Job overview

  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.

Getta Burger

Assistant Store Manager
12.2016 - 06.2017

Job overview

  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.

Getta Burger

Main Grill Cook
03.2015 - 12.2016

Job overview

    • Communicated staffing, customer needs and kitchen inventory to company management.
    • Knowledgeable of budgeting, kitchen expenditures and food control practices to minimize daily overall food waste.
    • Utilized kitchen equipment to meet temperature requirements and proper display.
    • Conducted daily sanitizing and cleaning procedures at end of each shift before securing building.
    • Completed daily food preparation and expedited service during bustling business hours.
    • Provided support to crew members through all facets of food preparation and delivery.

Education

Asset College
Logan City, QLD

from Certificate II in Security Operations
05-2024

TAFE Queensland

Certificate III from Horticulture
06.2019

Carrick Institute
Brisbane, QLD

Certificate III from Hospitality, Commercial Cookery
04.2012

TAFE Queensland - Yeronga
Yeronga, QLD

Certificate III from Engineering
01-2003

Skills

  • Superior customer service
  • Relationship building and management
  • Security Guard License
  • High level of integrity
  • Work ethic
  • Workplace Safety
  • Problem-Solving
  • Report Writing
  • Multitasking and Organization
  • General security
  • Incident Reporting
  • Team Leadership

Timeline

Crew Trainer

Hungry Jack's
12.2023 - 04.2024

Assistant Manager

Getta Burger
06.2021 - 11.2023

Shift Supervisor

Getta Burger
06.2018 - 06.2021

Store Manager

Getta Burger
06.2017 - 06.2018

Assistant Store Manager

Getta Burger
12.2016 - 06.2017

Main Grill Cook

Getta Burger
03.2015 - 12.2016

Asset College

from Certificate II in Security Operations

TAFE Queensland

Certificate III from Horticulture

Carrick Institute

Certificate III from Hospitality, Commercial Cookery

TAFE Queensland - Yeronga

Certificate III from Engineering

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Arthur Poulter