Arthur Tsiafogiannis
Melbourne,VIC
Summary
Seasoned business professional with knowledge of hospitality trends as well as an excellent reputation in the industry. I am a talented leader with a number of years experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
23
23
years of professional experience
Work History
Operations Manager
100Taps Brewing & Hospitality
08.2012 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Operations/Purchasing Manager
Rivers Restaurants And Cruisers
02.2006 - 04.2012
- Streamlined purchasing processes by implementing an efficient inventory management system.
- Reduced operational costs with strategic vendor negotiations and contract management.
- Managed procurement activities for multiple departments, ensuring timely delivery of goods and services.
- Developed strong relationships with key suppliers to improve product quality and price competitiveness.
- Implemented a cost-saving strategy by consolidating purchases from various suppliers into one primary vendor agreement.
- Collaborated with internal stakeholders to forecast demand accurately, reducing stockouts and excess inventory levels.
- Negotiated favorable payment terms with vendors, improving cash flow management for the organization.
Director/Operator
Chaise Lounge
07.2004 - 01.2010
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
- Drove bottom-line results through rigorous financial analysis, cost containment measures, and efficient capital deployment strategies.
Bar Supervisor - Duty Manager
Hard Rock Cafe
03.2002 - 04.2004
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Collaborated with other department managers to develop strategies for improving overall hotel operations and guest experiences.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Assisted in the development of sales initiatives to increase hotel revenue, including upselling techniques and promotional packages.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
Purchasing Officer - Internship
The Plaza Hotel - Santa Barbara
10.2000 - 02.2002
- Enhanced supplier relationships by conducting regular performance evaluations and providing constructive feedback.
- Streamlined procurement processes for increased efficiency and cost savings by implementing effective negotiation strategies.
- Reduced purchasing lead times through proactive communication with suppliers and close monitoring of order progress.
- Developed a comprehensive vendor database, improving the selection process for better quality products and services.
Education
Master of Science - Communication
University of Santa Barbara
California, USA2002
Bachelor of Science - Health Sciences
LaTrobe University
Melbourne, VIC2000
Skills
- Customer Service
- Performance Reporting
- Business Development
- Customer Relationship Management
- Data Evaluation
- Inventory Management
- Performance Monitoring
- Business Planning
Timeline
Operations Manager
100Taps Brewing & Hospitality
08.2012 - Current
Operations/Purchasing Manager
Rivers Restaurants And Cruisers
02.2006 - 04.2012
Director/Operator
Chaise Lounge
07.2004 - 01.2010
Bar Supervisor - Duty Manager
Hard Rock Cafe
03.2002 - 04.2004
Purchasing Officer - Internship
The Plaza Hotel - Santa Barbara
10.2000 - 02.2002
Master of Science - Communication
University of Santa Barbara
Bachelor of Science - Health Sciences
LaTrobe University
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