Arthur Tsoukatos
Melbourne
Summary
Accomplished Head of Strata at Consolidated Insurance Agencies, adept in customer service and problem-solving, significantly enhanced organizational effectiveness and client satisfaction. Demonstrated expertise in claims management and team leadership, fostering collaboration and driving continuous improvement. Proven track record in developing effective strategies, achieving fair outcomes, and mentoring teams for optimal performance.
Overview
30
30
years of professional experience
Work History
Head of Strata
Consolidated Insurance Agencies
08.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Oversee day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Built new business leads
National Claims Manager
Strata Community Insurance
07.2014 - 02.2019
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Negotiated settlements with claimants, achieving fair outcomes while controlling costs.
- Conducted thorough investigations of complex claims, gathering evidence to support decision-making processes.
- Developed training materials to ensure consistent handling of claims across the department.
- Improved claims processing efficiency by implementing streamlined workflow procedures.
- Coordinated catastrophe response efforts, ensuring prompt deployment of resources during high-volume periods or natural disasters.
- Implemented fraud detection measures, minimizing financial losses due to fraudulent activities.
- Mentored new hires on company policies/procedures enabling them to quickly become proficient in managing claims.
- Determined proper course of action for claims processing.
- Oversaw regular audits of claim files ensuring accuracy in reserve amounts and adherence to established guidelines.
- Maintained compliance with industry regulations during all stages of the claims process.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
Victoria Claims Manager
CHU
02.1995 - 06.2014
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Negotiated settlements with claimants, achieving fair outcomes while controlling costs.
- Conducted thorough investigations of complex claims, gathering evidence to support decision-making processes.
- Developed training materials to ensure consistent handling of claims across the department.
- Mentored new hires on company policies/procedures enabling them to quickly become proficient in managing claims.
- Analyzed claims data, identifying trends and areas for improvement in processes and policies.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Education
High School Diploma -
Blackburn High School
Melbourne, VIC11-1987
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Excellent communication
- Calm under pressure
- Decision-making
- Problem resolution
- Verbal communication
Languages
Greek
Full Professional
Interests
- Team Sports
- I participate in a variety of outdoor recreational activities
- Playing Sports
- Camping
- Volunteer Work
Timeline
Head of Strata
Consolidated Insurance Agencies
08.2019 - Current
National Claims Manager
Strata Community Insurance
07.2014 - 02.2019
Victoria Claims Manager
CHU
02.1995 - 06.2014
High School Diploma -
Blackburn High School
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