Arthur "Artie" Gallagher

• Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
• Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
• Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
• Supervised events from start to finish ensuring all parties involved are satisfied and event runs smoothly as possible
• In charge of devising and executing activations within Pub that will attract a high level of customer cliental
• Booking and Planning the entertainment schedule for the pub involving liaising with bands, comedians and other suppliers in order to ensure a well rounded and high quality program.
• Booking and Devising Regular weekly comedy shows as part of "Fitz of Laughter" Utilising a and working a high yearly budget to run a free show, Ensuring the line up was of high quality and well rounded for a broad audience.
• Interacting with Comedians and Agents to book weekly line ups, dealing with negotiation of fees, schedules and vibe level to create the near perfect line up week to week.

Created and Produced several Successful Comedy shows throughout the years from starting with Free and Open mics to hone my skills and build a plethora of connections throughout the Australian scene.

My 2 current shows I run are Comedy Knock Knock at the Troc and Fitz of Laughter at the Old Fitzroy Hotel. They are both professional grade and have some of the highest consistent attendance, guest/artist satisfaction and overall quality in the scene.

Balancing show budgets in order to pay artists, seek promo and gain sponsorships.

Both Shows were created in spaces that had not previously had comedy and required significant ground work to create an image of high quality stand up for the venue. I achieved this by booking high quality acts of a wide range of style and appeal by also studying the market and trends of what/who sells and/is popular.

During this time i have created strong bonds ans working relationships with comedians and agents a like and have developed a strong reputation in the scene.

• Responsible for Running the Floor during busy service periods, managing staff and creating a enjoyable customer experience, managing the pass during service, delivering table service when needed, monitoring VIP Room and TAB
• Opening and Closing the venue
• Cashing up at the End of shift
• Using 7 Rooms and Now BookIt Reservation software
• Managing table bookings each day dealing with email enquires and large function bookings

• Company Overview: Private boarding school in England
• Worked a teaching assistant for a private boarding school in England as part of my Gap year
• Here I worked as a teaching aid in the class room, as well as sports coach, boarding master, office assistant and host at various school functions
• Private boarding school in England

• Operated the phones and Guest relations of the Four Seasons Hotel Sydney, dealing with difficult customers as well and stressful work loads
• Here I learnt greater interpersonal and sale skills