Arthur J O'Neill
Geelong,VIC
Summary
I commenced with the ABS nearly two years ago, and quickly progressed from APS2 to APS3 and then APS4, due to my initiative, my seeking and acceptance of feedback, my reputation in stakeholder partnerships and commitment to process establishment and improvement.
I am now seeking the opportunity of a substantive role within the Data Sourcing Division. I hope to continue to apply, diversify and develop my staff and process management skills.
Overview
6
6
years of professional experience
Work History
Data Capture Operator/Supervisor
Australian Bureau Of Statistics
09.2021 - Current
- A broad exposure to Business, Household and MPS collections throughout the data acquisition cycle.
- Workflow Management of a small team of casual staff including rostering, work allocations, quality assurance and pivoting according to large and somewhat unpredictable peaks, troughs and competing priorities
- Stakeholder Management – engaging with Business and Household Statistical Centres (BSCs and HSCs) and Household Survey Operations in managing expectations, querying process and updating knowledge documents
- Harnessing Data Acquisition Infrastructure including PEGA, Informatica, Blaise, SPEED, PIMS, Confirmit, XIAM and Flexicapture for both onboarded and legacy collections
- Working with Management in the establishment of new procedures such as for the handling and processing of Household Biomeds and Biohealth data and devices, mitigating risk, creating written processes for team use and regularly reviewing and improving upon observations
- Staff management including regular, cyclical (DPA) and ad hoc feedback, supporting APS2 and APS3 development and escalating performance issues where necessary
- Seeking opportunities to standardise internal processes, gathering ideas from users and stakeholders and working with management to implement procedural improvement for risk and error reduction
Service Supervisor
Coles Supermarkets
04.2017 - 09.2021
- Staff Supervision, rostering, performance management
- Customer issue de-escalation and dispute resolution
- Store compliance with legislation including COVID, signage, incident management, emergency procedure implementation, loss monitoring and prevention
- Record keeping and coordination and supervision of stock-take
Other Roles/Community Engagement
- Vice Captain Belmont Lions Reserves
- Display Home Painter
- Geelong Grammar School Softball Umpire
- Teacher assistant at Oberon Primary School
- Bricklaying apprenticeship at Gordan Tafe
Referees
Alison Petterwood
Project Manger - Data Capture
Australian Bureau of Statistics
alison.petterwood@abs.gov.au
Andrew Merriman
Assistant Director
Australian Bureau of Statistics
andrew.merriman@abs.gov.au
James Plunkett
Director
Australian Bureau of Statistics
james.plunkett@abs.gov.au
Timeline
Data Capture Operator/Supervisor
Australian Bureau Of Statistics
09.2021 - Current
Service Supervisor
Coles Supermarkets
04.2017 - 09.2021
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