Arti Dutt
Liverpool,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Laverty Pathology
04.2012 - 12.2020
- Trained staff on operating procedures and company services.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Created and maintained detailed database to develop promotional sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed and updated databases to handle customer data.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests for products, services, and company information.
Education
Dental Assistant
Tafe
Sydney, NSW2012
Phlebotomist
Tafe
.Laverty Pathology Assistant in Nursing
Adept College
2000
Skills
- Customer Relations
- Customer Service
- Managing Multiple Tasks
- Customer Relationship Management
- Medical Terminology Knowledge
- Grammar
- Documentation
- Conflict Resolution
Languages
Hindi English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Laverty Pathology
04.2012 - 12.2020
Dental Assistant
Tafe
Phlebotomist
Tafe
Assistant in Nursing
Adept College
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