Summary
Overview
Work History
Education
Skills
Profile
References
Timeline
Generic

Artika Krishna

Brisbane,QLD

Summary

Im 22 years old and love the world of travel and tourism. I have worked within the customer service industry for about 6 years now, in various sectors from restaurants, retail and a call center. I have recently moved to Australia as I have received a job offer from my current employer Imoova.

I am looking for a part time job preferably afternoons and weekends so I can gain knowledge about Brisbane and connect with people.

Overview

8
8
years of professional experience

Work History

Relocation Coordinator

Imoova
Brisbane, QLD
04.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed relationships with new and existing suppliers to identify potential opportunities for improved efficiency.
  • Evaluated supplier proposals against company requirements and industry standards.
  • Identified cost reduction opportunities through strategic partnerships with vendors.

Booking/ Reservations Host

Tourism Holdings Limited - Maui, Britz and Mighty Campervans
Auckland, New Zealand
09.2022 - 04.2024
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Meeting KPI/team targets
  • Working with Word, Excel, Booking systems
  • Building relationships with customers
  • Handling payment, processing refunds, problem solving
  • Handling overflow on road assistance calls and emails.
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Processed customer payments for reservations over the phone.
  • Scheduled reservation requests and maintained accurate records of bookings.
  • Resolved guest complaints by providing exceptional customer service.

Managing Team Member

One Step Above LTD + Buttercream Dreams NZ
11.2021 - 01.2022
  • Handling customer enquiries and bookings
  • Responding to online enquires via chatbot
  • Managing social media accounts
  • Prepping for events
  • Organizing booking details for team members
  • Communicating with other vendors
  • Keeping the workplace clean and hazard free
  • Handling cash
  • Multitasking between events, equipment
  • Handling customer complaints
  • Prepping the kitchen
  • Following health and safety requirements.

Food and Beverage Attendant

Eight Restaurant Cordis
05.2021
  • Handling sections
  • Taking beverage orders
  • Keeping the work area clean and tidy
  • Setting up the floor and back of house.

Retail Salesperson and Keyholder

Jay Jays (Sylvia Park)
10.2018 - 05.2021
  • Customer Service
  • Creating Relationships with customers
  • Operating Tills
  • Cashing up at End of day
  • Keeping the store clean, tidy and clear of safety hazards
  • Multitasking (store tasks as well as helping customers)
  • Making decisions and problem solving eg refunds, exchanges
  • Carrying out tasks in a certain amount of time (Time management)
  • Meeting sales/ KPI target.

Crew member

Nandos Pukekohe
06.2016 - 01.2017
  • Customer service
  • Restocking goods
  • Operating tills
  • Respond to guest questions, concerns and complaints and make sure they leave satisfied
  • Keeping the work area clean and safe
  • Always being on time.

Education

New Zealand School of Tourism Level 4 ( THA )

New Zealand School of Tourism - Tourism, Travel and Airline Industry Level 3 ( TTAI )

Skills

  • Client Relationship Building
  • Team Collaboration
  • Problem-solving abilities
  • Written Communication
  • Task Prioritization
  • Decision-Making
  • Time Management
  • Schedule Coordination
  • Multitasking
  • Adaptability and Flexibility
  • Relationship Building

Profile

ARTIKA KRISHNA, 22, Im 22 years old and love the world of travel and tourism. I am as enthusiastic about Customer service and management jobs. I have worked within the customer service industry for about 6 years now, in various sectors from restaurants, retail and now a call center. Im looking for a change in environment from New Zealand and want to start fresh in Australia to open myself up to more opportunities.

References

  • Nadya Buksh, Jay Jays, 022 362 1450
  • Nikita Joel, One Step Above, 0211518127

Timeline

Relocation Coordinator

Imoova
04.2024 - Current

Booking/ Reservations Host

Tourism Holdings Limited - Maui, Britz and Mighty Campervans
09.2022 - 04.2024

Managing Team Member

One Step Above LTD + Buttercream Dreams NZ
11.2021 - 01.2022

Food and Beverage Attendant

Eight Restaurant Cordis
05.2021

Retail Salesperson and Keyholder

Jay Jays (Sylvia Park)
10.2018 - 05.2021

Crew member

Nandos Pukekohe
06.2016 - 01.2017

New Zealand School of Tourism Level 4 ( THA )

New Zealand School of Tourism - Tourism, Travel and Airline Industry Level 3 ( TTAI )

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Artika Krishna