Artur Albuquerque
Welland,SA
Summary
With close to 7 years of experience in customer service roles, including over 4 years as a Restaurant Manager and 8 years in team management, I am a customer-focused professional. I have a demonstrated ability to deliver outstanding customer service, address issues promptly, and cultivate strong customer relationships
Overview
10
10
years of professional experience
Work History
Steel Fixer
United Precast
03.2023 - Current
- Read and interpreted blueprints and work plans for each job.
- Utilise the correct PPE for each task and tool
- Work independently and as part of a team
- Work alongside with the team prioritizing safety and efficiency in order to maximize the company's profitability
- Tied rebar into wire mesh formations using welding, wiring and clipping techniques.
- Meet deadlines and deliver high-quality work under pressure.
- Operated hand and power tools safely to prepare materials.
Restaurant Manager
Coast - Pier Hotel
12.2021 - 03.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Restaurant Manager
La Taberna
06.2021 - 12.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
Restaurant Manager / Nightclub DM
Downtown on Hindley
11.2019 - 06.2021
- Selecting, training and supervising waiting and bar staff
- Manage staff and motive
- Manage Staff breaks
- Clean and sanitize work station and equipment
- Perform and supervise opening and closing procedures
- Demonstrated accuracy in cashieringCount Tills, bag the money and enter figures into the system
- Maintain and organize Beverage stock
- Create Cocktail specials
- Make cocktails
- Provide excellent customer service
- Maintain the beverage's standards according to house policy
- Brew coffee conforms to high standards
- Sanitize operate and coffee machine
- Cafe drinks and thickshake
- Work in a fast-paced environment waiting tables and simultaneously tending bar.
Precast Steel fixer
Hicrete Precast
03.2020 - 06.2020
- Follow team leader instructions
- Perform tasks safely
- Utilise the correct PPE for each task and tool.
- Operated hand and power tools safely to prepare materials.
- Read and interpreted blueprints and work plans for each job.
Barista
AHTS training Cafe
08.2019 - 11.2019
- Greeted customers
- Brew coffee per instructions while ensuring that each brew conforms to the high standards of AHTS
- Ensured that any complaints are entertained in a positive manner
- Made sure that coffee grind equipment is cleaned, sanitized and maintained properly on a constant basis
- Ensured that sufficient supplies are available and informed the manager of any shortages
- Provided excellent customer service, making sure all customers left happy and satisfied.
Steel fixer
Elite Reinforcement
07.2019 - 11.2019
- Read/understand the engineering plan
- Perform tasks safely
- Utilise the correct PPE for each task and tool
- Lead the team to prioritize safety and efficiency in order to maximize the company's profitability
- Communicate with clients and builders on the job site
- Educate new labourers through training
- Mediate conflicts within the team.
Steel fixer - Team leader
Shorefix Steel fixing
06.2018 - 07.2019
- Read/understand the engineering plan
- Perform tasks safely
- Utilise the correct PPE for each task and tool
- Lead the team to prioritize safety and efficiency in order to maximize the company's profitability
- Communicate with clients and builders on the job site
- Educate new labourers through training
- Mediate conflicts within the team.
Labourer/ Demolition/ Steel Fixer/Concrete Worker
Taz Labour hire
07.2016 - 06.2018
- Follow the leader's instructions to ensure efficient work
- Oversee and mentor new labourers
- Use power tools as needed
- Perform tasks safely
- Utilise the correct PPE for each task and tool.
- Operated hand and power tools safely to prepare materials.
- Built and installed iron and steel girders, columns and other construction materials to form buildings, bridges and other structures.
Partner –Child Care
Casa da Nanny (Brazil)
09.2014 - 01.2019
- Manager: 09/2014 to 07/2016
- Responsible for the Financial, Commercial, Logistic and Marketing areas
- Control payments
- Estipulate fees
- Elaborate and run a marketing plan
- Delegate functions.
Marketing and Manager Assistant
UniCesumar (Brazil)
07.2013 - 09.2014
- Marketing Assistant: Assist in the creation of a Marketing plan
- Implement the Marketing plan
- Negotiate prices with media companies
- Elaborate folders in Adobe Illustrator
- Manager Assistant: Answer Calls
- Create slides presentations
- Welcome to directors
- Organize business meetings.
Education
Advanced Diploma and Diploma in Hospitality and Management -
AHTS
Adelaide, SA08.2021
Advanced Diploma Leadership Management -
APC
06.2019
Bachelor in Marketing -
UniCesumar
07.2016
Bachelor in Business Administration -
UniCEUB
12.2015
Skills
- Customer Service
- Conflict Mediation
- Staff Education and Training
- Team Building and Leadership
- Computer Proficiency
- Operations Management
- Process Optimization
- Microsoft Excel
- Performance Evaluations
- Policy Implementation
- Staff Development
Additional Work Experience
- Partner –Child Care, Casa da Nanny (Brazil), 09/01/2014, 2019, Responsible for the Financial, Commercial, Logistic and Marketing areas., Control payments., Estipulate fees., Elaborate and run a marketing plan., Delegate functions.
- Marketing and Manager Assistant, UniCesumar (Brazil), 07/01/2013, 09/01/2014, Marketing Assistant:, Assist in the creation of a Marketing plan., Implement the Marketing plan., Negotiate prices with media companies., Elaborate folders in Adobe Illustrator., Manager Assistant:, Answer Calls., Create slides presentations., Welcome to directors., Organize business meetings.
Availability
2 weeks notice required
References
Chad Gross, Pier Hotel, 0417 884 905
Rahmat Salah, Downtown on Hindley, 0447 082 847
Hobbies
- Skydiving
- Bouldering
Timeline
Steel Fixer
United Precast
03.2023 - Current
Restaurant Manager
Coast - Pier Hotel
12.2021 - 03.2023
Restaurant Manager
La Taberna
06.2021 - 12.2021
Precast Steel fixer
Hicrete Precast
03.2020 - 06.2020
Restaurant Manager / Nightclub DM
Downtown on Hindley
11.2019 - 06.2021
Barista
AHTS training Cafe
08.2019 - 11.2019
Steel fixer
Elite Reinforcement
07.2019 - 11.2019
Steel fixer - Team leader
Shorefix Steel fixing
06.2018 - 07.2019
Labourer/ Demolition/ Steel Fixer/Concrete Worker
Taz Labour hire
07.2016 - 06.2018
Partner –Child Care
Casa da Nanny (Brazil)
09.2014 - 01.2019
Marketing and Manager Assistant
UniCesumar (Brazil)
07.2013 - 09.2014
Advanced Diploma and Diploma in Hospitality and Management -
AHTS
Advanced Diploma Leadership Management -
APC
Bachelor in Marketing -
UniCesumar
Bachelor in Business Administration -
UniCEUB
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