Arubah Hussain
Cecil Hills,NSW
Summary
Driven by a results-focused approach, I leveraged my clinical judgment and patient monitoring skills at Liverpool Hospital to enhance patient care and satisfaction. Excelling in fast-paced environments, I consistently exceeded performance goals, demonstrating exceptional task prioritization and empathy, significantly improving team efficiency and patient well-being at my internship positions.
Overview
3
3
years of professional experience
Work History
Customer Service Lead
Woolworths Group
08.2021 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Student Nurse
Liverpool Hospital
04.2023 - 05.2023
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Administered medications and treatments as prescribed, ensuring patient safety and wellbeing.
- Performed regular rounds to check on well-being of patients.
- Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
- Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
Student Nurse Intern
ESTIAL Health Aged Care
11.2022 - 12.2022
- Improved patient care by assisting Registered Nurses with daily tasks and procedures.
- Assisted patients with personal hygiene requirements and monitored conditions to update nursing staff.
- Administered close patient care, checked vital signs, and monitored telemetry.
- Developed strong communication skills through frequent interaction with patients, families, physicians, nurses, and other healthcare professionals involved in the care process.
- Performed basic nursing skills such as inserting IVs, drawing blood samples, and monitoring vital signs accurately and efficiently.
Education
Bachelor of Nursing - Nursing
Western Sydney University
Sydney, NSW11.2025
Skills
- Email Etiquette
- Cash Handling
- Catheter Care
- Administrative duties
- Vitals monitoring
- Task Prioritization
- Patient Assessments
- Patient Monitoring
- Infection control standards
- Medication and IV administration
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Clinical judgment
Timeline
Student Nurse
Liverpool Hospital
04.2023 - 05.2023
Student Nurse Intern
ESTIAL Health Aged Care
11.2022 - 12.2022
Customer Service Lead
Woolworths Group
08.2021 - Current
Bachelor of Nursing - Nursing
Western Sydney University
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