Arun Aryal
Jacka,ACT
Summary
Adept at managing sensitive information and enhancing team efficiency, I excelled in office administration and coordination at Marymead CatholicCare Canberra & Goulburn. Leveraging strong problem-solving abilities and expertise in MS Office, I significantly contributed to process improvements and seamless team collaboration, fostering a productive work environment.
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Support Coordinator
Marymead Catholiccare Canberra & Goulburn
05.2025 - Current
- Facilitate initial assessments and develop detailed Service Agreements and schedules of support tailored to participants’ NDIS goals.
- Support participants to identify, connect with, and monitor services in line with their NDIS budget.
- Maintain accurate client documentation including shift plans, support plans, and case notes.
- Collaborate with internal teams and external stakeholders (e.g., Feros Care, NDIS, Public Trustee) to ensure timely and appropriate service delivery.
- Review and update agreements and risk profiles proactively to avoid gaps in support and ensure compliance with service standards.
- Resolve NDIS claiming and budget issues through quarterly plan health checks.
- Contribute to participant reviews and continuous improvement of service delivery.
NDIS Administrator
Marymead CatholicCare Canberra & Goulburn
08.2024 - Current
- Develop and maintain NDIS service agreements.
- Monitor service delivery, budgets, and plan goals.
- Respond to client and stakeholder queries within 24 hours.
- Support team communication and on-call duties.
- Timely responses and accurate documentation.
- Service agreements reviewed and renewed on time.
- Annual reviews of client records.
- Strong knowledge of NDIS and person-centred practice.
- High computer literacy and attention to detail.
- Good communication, time management, and problem-solving.
- Work with MCCG staff, volunteers, NDIS participants, families, carers, service providers, and government/community organisations.
Scheduling & Administration
Marymead CatholicCare Canberra & Goulburn
06.2022 - Current
- Liaise in a professional manner with a range of relevant stakeholders to schedule Support Workers/Personal Assistants to services in line with an individual’s established service agreement
- Work with the CHOICES & Aged Care team and participants to identify rostering solutions for identified service gaps.
- Liaise with program areas regarding cancellations prior to notifying the client/representative of the cancellation.
- Ensure support workers are rostered in line with the latest MCCG Enterprise Agreement, including having rosters distributed/published a minimum of 2 weeks prior to the commencement date of the roster period.
- Review the list of unallocated shifts to be filled daily and liaise with the other scheduling workers to ensure all shifts are covered, referred to an agency or cancelled in consultation with a manager.
- Maintain competencies in all current IT applications, e.g. Salesforce, Skedulo, Microsoft Office applications, phones, printers, or other identified client management system and other software.
- Be available to take minutes for meetings as required, including Team Meetings and Support Worker Meetings and distribute in line with policy.
- Actively participate in CHOICES & Aged Care Team Meetings and Rostering Team Meetings.
- Participate in the On Call Roster, both during the week and after hours.
- Effective teamwork with rostering team members and coordinators.
Education
Diploma - Diploma of Community Services
Kirana Colleges
Suite 3, Ground Level/5 Murray Rose Ave, Sydney Ol01-2025
Skills
- Customer service
- Data entry
- Office administration
- Administrative support
- MS office
- Documentation and reporting
- Scheduling software
- Office management
- Team collaboration
- Salesforce
- Excel spreadsheets
- Teamwork
- Time management
- Problem-solving abilities
- Multitasking
Accomplishments
- Documented and resolved issues which led to result.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- First Aid
- WWVP
- Cert IV in Disability
- NDIS Orientation Module
- Whistleblower
- Client Risk Profile
Languages
Hindi
Full Professional
Nepali
Native or Bilingual
Timeline
Support Coordinator
Marymead Catholiccare Canberra & Goulburn
05.2025 - Current
NDIS Administrator
Marymead CatholicCare Canberra & Goulburn
08.2024 - Current
Scheduling & Administration
Marymead CatholicCare Canberra & Goulburn
06.2022 - Current
Diploma - Diploma of Community Services
Kirana Colleges
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