Arun Peter

Work History

Kyndryl

08.2022 - Current

Experienced RPA Business Analyst with a proven track record of delivering successful HR automation projects.
Identified opportunities for automation within HR processes, resulting in a 30% increase in process efficiency by saving 2000 manhours.
Provided training and support to HR teams on use of RPA technology.
Led development and implementation of RPA bots for HR processes such as onboarding, offboarding, ,and learning, resulting in a 40% reduction in errors.
Conducted user acceptance testing and quality assurance for RPA solutions, resulting in a 95% accuracy rate.
Author and update process documents namely FRQ, PDD, UAT test plan, scenarios, and cases, handover documents, BCP, and reports. Created process to identify documents with OCR technology which saved $80k per quarter
Developed Business Process Maps to show the To be aprocess

HCL Technologies

02.2021 - 07.2022

Collaborated with cross-functional teams to gather requirements and develop a new web application, resulting in a 20% increase in user engagement.
Led the development of a new feature for the client’s inbound agent portal increasing better user experience
Lead workshops for the client to define functional and non-functional requirements
Develop, monitor, and communicate team reporting and metrics.
Conduct UAT along with product owner, SME’s and verify test results. • Facilitates reviews for SME ‘s on the development and ensures that team is heading as per the expectations.

HCL Technologies

08.2016 - 02.2021

Successfully upgraded CICS/Transaction Server software from version 4 to version 5, ensuring minimal downtime and no impact on end-users.
Improved system stability by implementing proactive monitoring using Omegamon and Sysview,
Successfully implemented MRO/ISC connections workload balancing.
Effectively managing system upgrades, maintenance, and technical support.
Successfully installed and maintained APAR and PTF updates.

TCS

01.2015 - 08.2016

Proficient in Mainframe Console Operations, CA7 Scheduling, JCL, TSO, ISPF, SDSF, and IBM Utilities.
Strong knowledge of z/OS and its subsystems, including JES2, VTAM, TCPIP, and FTP,IBM DB2, CICS, and IMS databases.
Perform routine maintenance tasks such as IPLs, system and application software upgrades, and system parameter changes.
Scheduled and monitored batch job processing using CA7,CA- Jobtrac ,Control -M and resolved any scheduling conflicts or issues.
Actively involved in release implementations and disaster recovery plans

DXE

09.2011 - 12.2014

Proficient in testing various business processes in telecom BSS( Order management, CRM ), E-Comm websites, Agent Portal, and family data manager.
Experience in defining and analysing test requirements based on application functionality.
Experienced in organizing workshops to gain sign off of test cases/test coverage with stakeholders and coordinating with multiple vendors in a testing environment.
Proficient in creating Test Plans, Test Reports, Test Data, Test Cases, and Test Artifacts (test object matrix, requirement trackability matrix) to ensure high-quality and timely execution of test cases.
Skilled at manually testing web applications in various browsers, including Firefox, Chrome, and Safari on Android and IOS devices using Perfecto.
Experienced in assisting with the execution of system integration testing, regression testing,SIT/UAT cases.
Acting as a point of contact for Business Analysts, Developers, Product Owners, and stakeholders to business processes and requirements

Banyan RIM

Chennai, India

11.2009 - 08.2011

Patched software and installed new versions to eliminate security problems and protect data.
Managed high levels of call flow and responded OS technical support needs.
Documented support interactions for future reference.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Used ticketing systems to manage and process support actions and requests.
Assisted with updating technical support best practices for use by team.