Arun Thapa
Tamworth,NSW
Summary
Dynamic and results-driven IT professional with 1.5 years of experience in IT support. Proven ability to troubleshoot technical issues, optimize system performance, and deliver exceptional customer service. Strong team player with excellent communication and problem-solving skills. Highly adaptable to new technologies and committed to continuous improvement to support organizational goals and ensure seamless IT operations.
Overview
3
3
years of professional experience
Work History
Data Analyst - University Placement
University of New England
03.2025 - 06.2025
- Developed data visualizations using Tableau to enhance reporting accuracy and clarity.
- Collaborated with cross-functional teams to streamline data collection and management procedures.
- Ensured data integrity through meticulous validation processes and regular audits of datasets.
- Utilized data visualization tools to effectively communicate business insights.
IT Support Specialist
PROBITS, Australia
05.2024 - 02.2025
- Providing technical support to end users via phone, email and in-person.
- Troubleshooting computer hardware and network devices, as well as replacing and upgrading parts.
- Creating tickets on ticket tracking software and closing as per Service Level Agreement.
- Configuring and troubleshooting user accounts and permissions on Microsoft Office365 and Active Directory.
- Managing Microsoft Azure, Azure AD, and supporting Hybrid infrastructure environments.
- Onboarding users, managing security groups, and configuring required access.
- Setting up and supporting cloud accounts, MS Exchange, SharePoint, and AWS.
- Configuring and troubleshooting various printers, scanners and multi-function devices.
- Monitoring backups, ensuring data integrity and timely recovery.
- Implementing and supporting VPN solutions for secure remote access for users.
- Administering VMware and Hyper-V virtualisation environments, optimizing resource allocation.
Customer Service Representative – Part-time
RFBI
11.2023 - 04.2024
- Greeted residents, families, and visitors in a helpful and professional way.
- Answered phone calls, emails, and in-person questions quickly and clearly.
- Gave accurate information about services, appointments, and how things worked in the facility.
- Helped with new resident check-ins and made sure they felt welcome and informed.
- Set up appointments, meetings, and tours based on availability.
- Listened to concerns and made sure they were shared with the right department for follow-up.
- Handled complaints calmly and respectfully and got help from management when needed.
IT Support - Intern
Herald International College
01.2022 - 08.2022
- Managed and supported 150+ computers and ensured consistent connectivity with internal servers and networks.
- Assisted with installation, configuration, and maintenance of hardware, software, and peripheral devices across the institution.
- Handled day-to-day IT operations including system upgrades, patch management, and device provisioning.
- Provided support for networking infrastructure including DHCP, DNS, TCP/IP, routers, and switches.
- Experienced in assembling, upgrading, and maintaining desktops, laptops, and related hardware components.
- Supported communication and collaboration tools like Zoom, MS Teams, and Microsoft 365 apps.
- Administered cloud and enterprise tools such as Microsoft Azure, Office 365, Active Directory, SharePoint, and ServiceNow ticketing system.
Education
Master - Data Science
University of New England
07.2025
Bachelor - Computer Science
University of Wolverhampton
08.2022
Skills
- Data visualization and presentations
- Python programming
- Excel functions
- SQL
- Data cleaning
- Analytical problem solving
- Tableau
- Database maintenance
- Report writing
- Ticket management
- Network configuration
- Data recovery
- VPN setup and management
- AWS/Azure Services
Timeline
Data Analyst - University Placement
University of New England
03.2025 - 06.2025
IT Support Specialist
PROBITS, Australia
05.2024 - 02.2025
Customer Service Representative – Part-time
RFBI
11.2023 - 04.2024
IT Support - Intern
Herald International College
01.2022 - 08.2022
Master - Data Science
University of New England
Bachelor - Computer Science
University of Wolverhampton