Arundhuti (AD)
Melbourne,Australia
Summary
Operations and events expert with over a decade of experience in theatre and management, known for innovative guest relations and strategic planning. Proven track record in spearheading operational foundations and optimizing processes at prestigious cultural venues. Passionate about advancing global cultural management expertise through ongoing academic pursuits.
Overview
11
11
years of professional experience
Work History
House Attendant – Part Time
Melbourne Theatre Company
Melbourne, VIC
06.2024 - Current
- Attend to the safety and comfort of all patrons
- Be fully conversant with Front of House requirements for each performance
- Checking and scanning tickets as patrons enter theatres and directing audience to correct seats
- Monitor audiences for any situation or emergency which may require attention or the attention of a supervisor or specialist (e.g., security, medical), taking action as required and according to procedure
- Report any incidents or hazards to the appropriate supervisor or manager
- Assist patrons to access other facilities such as food and beverage outlets, bathrooms, cloak room and with any other queries
- Maintain a knowledge of shows and key Company personnel, and be fully conversant with all staff, actors and any other personnel approved for entry
- Understand and follow all official safety, security and emergency procedures
- Ensure that furniture, fixtures and fittings in the foyer and other public areas are clean and in their proper place
- Remove litter or rubbish as required
- Provide theatre patrons and venue visitors with information and assistance
- Maintain constant vigilance with respect to the security and safety of people and the building
- Provide general administration services as required
- Other duties as requested by the House Supervisor or Front of House Manager
- Manage the attendance of patrons at performances, including patrons with access requirements in an inclusive, efficient, friendly and courteous manner
Guest Service Agent – Part Time
Oaks Resorts Hotels and Suites
Melbourne, VIC
06.2024 - Current
- Front Desk: Greet guests, manage check-ins/outs, handle reservations and billing.
- Customer Service: Answer questions, resolve complaints, provide concierge services.
- Administration: Maintain guest records, coordinate with other departments, generate reports.
- Financial Transactions: Process payments, manage deposits and refunds, ensure accurate billing.
- Safety: Issue room keys, follow emergency procedures, monitor security.
Manager - Ticketing Operations & Guest Experience
Nita Mukesh Ambani Cultural Centre
02.2020 - 02.2024
- Spearheaded the design of operational foundations for the prestigious Nita Mukesh Ambani Cultural Centre (NMACC).
- Developed comprehensive SOPs - VIP handling, feedback system management, ticketing operations and house management to ensure exceptional guest experiences.
- Mapped guest journeys and authored cross-departmental business requirement documents, facilitating collaboration and alignment across the organization.
- Played a pivotal role in the handover of the NMACC building, proactively addressing snagging issues and ensuring operational readiness.
- Led the rigorous selection and integration of software solutions - CRM, WhatsApp integration, loyalty program & contact center. Optimizing internal processes and guest communication channels.
- Compiled a master asset inventory, providing a crucial foundation for facility management.
- Built and trained a high-performing team of 20+ staff, successfully launching house management and ticketing functions for NMACC.
- Oversaw the execution of NMACC’s inaugural exhibitions, “India in Fashion” and “Sangam,” - underwent training to handle gallery artworks and manage exhibitions - featured pieces loaned from renowned international museums, including the Metropolitan Museum of Art (New York)
- Lead a 60+ person team, driving day-to-day operations at NMACC.
- Established a robust merchandise and program sales infrastructure, encompassing POS setup, inventory management, cash handling, and MIS reporting, to support revenue generation and enhance guest experiences.
- Champion the recruitment and ongoing training of NMACC staff, ensuring alignment with brand values and dedication to exceptional service.
- Developed comprehensive KRAs and performance metrics, fostering a culture of continuous improvement and operational excellence.
Duty Manager - Front Office
Sofitel Mumbai | The Leela Palace Udaipur | Taj Land’s End Hotel
07.2014 - 01.2020
- As a Duty Manager in all three properties, I was the on-site leader responsible for ensuring seamless hotel operations and upholding our exceptional standards around the clock. I acted as the eyes and ears of the hotel, anticipating guest needs, resolving issues with swiftness and grace, empowering my team to deliver unforgettable experiences.
- Guest Relations Maestro: I was the go-to person for any guest concerns, handling complaints with empathy and finding creative solutions. My goal was to turn any negative into a positive, highlighting our commitment to service.
- Problem-Solving Ninja: From a malfunctioning elevator to a surprise VIP arrival, I thrived on the unexpected. I quickly assessed situations, collaborated with departments, and made decisive actions to maintain smooth operations.
- Team Motivator: I led by example, fostering a positive work environment. I trained and coached staff, recognized their successes, and stepped in to help wherever needed to demonstrate that we were all in this together.
- Operations Overseer: I conducted regular walk-throughs, ensuring everything from the lobby décor to back-of-house functions met our meticulous standards. I enforced safety protocols and stayed up to date on any emergency procedures.
- Information Hub: I maintained open communication across departments, facilitating the smooth flow of information from overnight room status updates to special requests in the restaurant.
- Financial Steward: I monitored cash handling, reviewed reports, and looked for ways to optimize efficiency without sacrificing quality.
Education
Masters - Culture and Creative Industries
Monash University
Melbourne10-2025
Bachelors - Hotel Management
Institute of Hotel Management
Kolkata12.2014
Skills
- Customer Service (Expert)
- Event Management (Expert)
- Problem Solving
- Strategic Planning
- Process Optimization
- Financial Acumen
- Team Leadership
- Operations Management
- Guest Relations
- Training
- Hospitality
- Project Management
Hobbies and Interests
CrossFit, Yoga, Portrait sketching, Dog Walking
Websites
LINKS
LinkedIn: www.linkedin.com.
Timeline
House Attendant – Part Time
Melbourne Theatre Company
06.2024 - Current
Guest Service Agent – Part Time
Oaks Resorts Hotels and Suites
06.2024 - Current
Manager - Ticketing Operations & Guest Experience
Nita Mukesh Ambani Cultural Centre
02.2020 - 02.2024
Duty Manager - Front Office
Sofitel Mumbai | The Leela Palace Udaipur | Taj Land’s End Hotel
07.2014 - 01.2020
Masters - Culture and Creative Industries
Monash University
Bachelors - Hotel Management
Institute of Hotel Management
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