Telugu
Arun Kumar Kokkula
Customer Service Representative
Sydney,NSW
Summary
Consistent [Area of study] graduate student with [Number] years of research and data collection experience. Accustomed to assisting with [Task] and [Task] and completing [Task] with efficiency and accuracy. Notable academic record of achievement. Background includes [Type] and [Type] work focused on experiencing real-world environments and building [Industry] career. Research-driven and highly organized worker bringing articulate communication skills and strong attention to detail. Dedicated, responsible and eager to grow [Type] abilities while boosting [Type] operational success. Resourceful Graduate Research Assistant passionate about advancing knowledge in [Subject] through high-quality research. Self-motivated professional with excellent communication, planning and problem solving abilities.
Overview
3
3
Languages
7
7
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Assistant
BIG W
Sydney , NSW
2020.08 - Current
Appreciated by the team manager for best customer service.
Store Assistant
IGA
Sydney , NSW
2020.01 - 2020.08
Lead Parcel Sorter
Australia Post
Sydney
2019.09 - 2020.01
Shift Supervisor
Mad Mex
Sydney , NSW
2018.06 - 2019.08
- Conducted monthly inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.
- As a team member marked as 10/10 for my efforts and have been promoted to Shift Supervisor in a span of 6 months.
- Effective Communication - Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.
- Supervised team of 12 staff members.
Supervisor
Nithiks Kitchen
Sydney , NSW
2017.03 - 2018.05
- Started as a team member and promoted to the position of supervisor in a period of 3 months
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
- Directed staff of 6 personnel
- Repaired IOT devices to keep jobs moving smoothly, informing respective department of major machinery failures.
- Resolved basic Network,printer and POS issues.
Shop Assistant
7-Elevan
Sydney , NSW
2016.08 - 2017.02
Customer Support Officer
ICICI
Hyderabad , Telangana
2016.01 - 2016.07
- Recognized as Best Service provider in very short time and have received good Ratings form customers
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customer complains which led to customer satisfaction and good rating to the business.
Education
Master of Science - Computer Networking
Charles Sturt University
Sydney 2016.11 - 2019.11
Bachelor of Science - Information Technology
Srin Sai Jyothi Engineering College
Hyderabad 2011.10 - 2015.10
Skills
Communication
undefinedLanguages
Hindi
English
Licences
- Work Health & Safety General Construction Induction
- Responsible service of alcohol (RSA)
Timeline
Customer Service Assistant
BIG W
2020.08 - Current
Store Assistant
IGA
2020.01 - 2020.08
Lead Parcel Sorter
Australia Post
2019.09 - 2020.01
Shift Supervisor
Mad Mex
2018.06 - 2019.08
Supervisor
Nithiks Kitchen
2017.03 - 2018.05
Master of Science - Computer Networking
Charles Sturt University
2016.11 - 2019.11
Shop Assistant
7-Elevan
2016.08 - 2017.02
Customer Support Officer
ICICI
2016.01 - 2016.07
Bachelor of Science - Information Technology
Srin Sai Jyothi Engineering College
2011.10 - 2015.10