Arun Kumar Kokkula
Customer Service Representative
Sydney,NSW
Summary
Consistent [Area of study] graduate student with [Number] years of research and data collection experience. Accustomed to assisting with [Task] and [Task] and completing [Task] with efficiency and accuracy. Notable academic record of achievement. Background includes [Type] and [Type] work focused on experiencing real-world environments and building [Industry] career. Research-driven and highly organized worker bringing articulate communication skills and strong attention to detail. Dedicated, responsible and eager to grow [Type] abilities while boosting [Type] operational success. Resourceful Graduate Research Assistant passionate about advancing knowledge in [Subject] through high-quality research. Self-motivated professional with excellent communication, planning and problem solving abilities.
Overview
3
3
Languages
7
7
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Assistant
BIG W
Sydney, NSW
08.2020 - Current
Appreciated by the team manager for best customer service.
Store Assistant
IGA
Sydney, NSW
01.2020 - 08.2020
Lead Parcel Sorter
Australia Post
Sydney
09.2019 - 01.2020
Shift Supervisor
Mad Mex
Sydney, NSW
06.2018 - 08.2019
- Conducted monthly inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.
- As a team member marked as 10/10 for my efforts and have been promoted to Shift Supervisor in a span of 6 months.
- Effective Communication - Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.
- Supervised team of 12 staff members.
Supervisor
Nithiks Kitchen
Sydney, NSW
03.2017 - 05.2018
- Started as a team member and promoted to the position of supervisor in a period of 3 months
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
- Directed staff of 6 personnel
- Repaired IOT devices to keep jobs moving smoothly, informing respective department of major machinery failures.
- Resolved basic Network,printer and POS issues.
Shop Assistant
7-Elevan
Sydney, NSW
08.2016 - 02.2017
Customer Support Officer
ICICI
Hyderabad, Telangana
01.2016 - 07.2016
- Recognized as Best Service provider in very short time and have received good Ratings form customers
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customer complains which led to customer satisfaction and good rating to the business.
Education
Master of Science - Computer Networking
Charles Sturt University
Sydney 11.2016 - 11.2019
Bachelor of Science - Information Technology
Srin Sai Jyothi Engineering College
Hyderabad 10.2011 - 10.2015
Skills
Communication
Time Management
Multi Tasking
Decision Making
Customer service
Analysis
Responsibility
Discipline
Licences
- Work Health & Safety General Construction Induction
- Responsible service of alcohol (RSA)
Timeline
Customer Service Assistant
BIG W
08.2020 - Current
Store Assistant
IGA
01.2020 - 08.2020
Lead Parcel Sorter
Australia Post
09.2019 - 01.2020
Shift Supervisor
Mad Mex
06.2018 - 08.2019
Supervisor
Nithiks Kitchen
03.2017 - 05.2018
Master of Science - Computer Networking
Charles Sturt University
11.2016 - 11.2019
Shop Assistant
7-Elevan
08.2016 - 02.2017
Customer Support Officer
ICICI
01.2016 - 07.2016
Bachelor of Science - Information Technology
Srin Sai Jyothi Engineering College
10.2011 - 10.2015