Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
References
Timeline
Generic

Arunkumar Viswanathan

Melbourne,Australia

Summary

Principal Developer and Team Lead with 15 years of experience in software development life cycle, specializing in .Net and CRM. Proficient in Microsoft Technologies including C#.NET, ASP.NET MVC, SQL Server, and Azure. Demonstrated expertise in effective communication, problem-solving, and decision-making under pressure. Proven track record in Agile and Waterfall methodologies, with experience in production support and release management across various domains including Banking and Human Services.

Overview

15
15
years of professional experience

Work History

Principal Developer

Melbourne, Australia
02.2024 - Current
  • Project Overview: CIRV, CGEPS & Food Trader
  • CIRV - Dynamics 365 application used to provide free vaccines under the National Immunization Program.
  • CGEPS - Dynamics 365 application used by external stakeholders to raise inquiries via a public-facing site.
  • Food Trader - .NET application used as state-wide registration and notification portal for people selling food in Victoria from temporary and mobile food premises.
  • Delivered PBI’s and resolved high-impact defects.
  • Conducted detailed peer code reviews to ensure code quality.
  • Interact with business users, work on production support tickets, and resolve them on a regular basis.

Principal Support Analyst

Department of Health
Melbourne, Australia
01.2022 - 02.2024
  • Project Overview: Family safety Victoria’s Families program provides platform that supports the prevention of domestic violence in Victoria.
  • Managed release processes by creating deployment plans and maintaining comprehensive documentation.
  • Engaged with users regularly to troubleshoot issues and provide solutions.
  • Participated in PCG and CAB meetings for effective project oversight.
  • Executed bug fixes while validating wave releases for application improvements.
  • Led team discussions on operational strategies as needed.
  • Performed disaster recovery drills semi-annually to assess system preparedness.

Technology Analyst / Senior Developer

DHHS
Melbourne, Australia
03.2018 - 12.2021
  • Project Overview - DHHS- Minor Enhancements and Defects.
  • MEAD Provided technical support for all .NET applications developed by DHHS Victoria, addressing defects and enhancements.
  • Led a team of four in designing and developing application improvements.
  • Conducted project estimates to facilitate planning and resource allocation.
  • Executed defect fixes and ensured smooth deployment processes.
  • Regularly interacted with users and stakeholders to resolve issues effectively.

Technology Analyst

DHHS
Melbourne, Victoria
02.2016 - 02.2018
  • Project Overview: Housing Integrated Information Program - An application that manages all aspects of state-wide public housing within Victoria.
  • Estimated requirements effort and presented findings to clients.
  • Developed a tracking tool for repetitive incidents, offering root cause analysis and solutions.
  • Provided PROD support and resolved defects collaboratively with business stakeholders.
  • Automated tasks through proactive tool development, reducing workloads for clients and internal teams.
  • Collaborated with cross-functional teams to gather enhancement requirements.

Technology Analyst

American Express
04.2014 - 01.2016
  • Company Overview: Serve is an online application used for registering cards.
  • Lead a team of 4 people.
  • Worked in both Agile as well as Waterfall Model.
  • Requirement analysis, design, impact analysis and perform unit testing and fix defects.
  • Designed Soap and Restful services using factory patterns.
  • Guided a team of 4 in understanding the architecture and helped them in developing the service well before the timeline.
  • Serve is an online application used for registering cards.

Technology Analyst

American Express
04.2012 - 03.2014
  • Company Overview: Zynga is a leading developer of the world's most popular social games.
  • Requirement analysis, design, impact analysis of the new screens of the application.
  • Took complete responsibility to design all the UI pages and validations using JQuery.
  • Lone developer responsible for overall deliverables.
  • Performed unit testing and make sure the code coverage is above 95%.
  • Developed automation tools that would help the team in delivering code of higher standards.
  • Zynga is a leading developer of the world's most popular social games.

Systems Engineer

Bell Helicopters
Chennai, India
07.2011 - 03.2012
  • Company Overview: An application which is used to manage all their employees such as independent representatives and Customer Support Facility members.
  • Added new screens to the application.
  • Fixed bugs / exceptions in the application.
  • Directly interacted with clients for requirements gathering and discussions.
  • Worked under stringent deadlines and in individual capacity.
  • An application which is used to manage all their employees such as independent representatives and Customer Support Facility members.

Systems Engineer Trainee

Infosys Limited
Mysore, India
12.2010 - 06.2011
  • Company Overview: As a mandatory step I had to go through the fundamentals of Software, basics of all technologies and coding standards before starting the development work in my first project.
  • To understand the basics of software and its technologies to strengthen the skills and to play an effective role in a Software industry.
  • As a mandatory step I had to go through the fundamentals of Software, basics of all technologies and coding standards before starting the development work in my first project.

Education

Bachelor of Engineering (B.E.) - Electrical & Electronics Engineering

Sona College of Technology - Anna University
05-2010

Skills

  • C#NET and ASPNET MVC
  • WCF and Web services
  • Entity Framework and SQL Server
  • HTML, CSS, and Bootstrap
  • Responsive web design
  • JavaScript, Ajax, and jQuery
  • Angular and AngularJS
  • Microsoft Azure services
  • Dynamics 365 CRM solutions
  • Power Platform tools
  • Team management skills
  • Release management expertise
  • Disaster recovery planning

Personal Information

Residency: Australian Citizen

Accomplishments

  • Customer Service Award for excellence in customer service in 2019 from the Victorian Department of Health
  • Excellent achievement – KM in 2015 among the entire Infosys, India
  • Most valuable contributor award within the branch in 2013 from Infosys, Chennai

References

References available upon request.

Timeline

Principal Developer

02.2024 - Current

Principal Support Analyst

Department of Health
01.2022 - 02.2024

Technology Analyst / Senior Developer

DHHS
03.2018 - 12.2021

Technology Analyst

DHHS
02.2016 - 02.2018

Technology Analyst

American Express
04.2014 - 01.2016

Technology Analyst

American Express
04.2012 - 03.2014

Systems Engineer

Bell Helicopters
07.2011 - 03.2012

Systems Engineer Trainee

Infosys Limited
12.2010 - 06.2011

Bachelor of Engineering (B.E.) - Electrical & Electronics Engineering

Sona College of Technology - Anna University

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Arunkumar Viswanathan