Arve Gabriola
148 Lemon Avenue, Mildura,VIC
Summary
Dynamic hospitality professional with extensive experience, excelling in guest relations and reservation management. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Recognized for operational efficiency and attention to detail, consistently delivering exceptional service in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Guest Service Agent
Commodore Motel Mildura
Mildura, Mildura, Victoria
10.2025 - Current
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Collected room deposits, fees, and payments.
Commercial and Residential Cleaner
Suraysia Commercial Cleaning Services
Mildura, Mildura, Victoria
07.2025 - 10.2025
- Emptied wastebaskets to transport trash and waste to disposal area.
- Maintained clean, neat, and professional entrances.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disposed of trash and recyclables each day to avoid waste buildup.
Villa Host /Front Desk Guest Service Agent
ANANTARA WORLD ISLANDS DUBAI
Dubai, Dubai, United Arab Emirates
01.2023 - 03.2025
- Greeted guests warmly, creating a welcoming atmosphere at luxury resort.
- Managed reservations efficiently, utilizing hotel management software for seamless service.
- Coordinated guest seating arrangements, ensuring optimal flow during peak hours.
- Assisted guests with inquiries, providing detailed information about amenities and services.
- Collaborated with kitchen staff to communicate special requests and dietary needs.
- Trained new hosts on operational procedures and customer service standards.
- Handled guest feedback promptly, addressing concerns to enhance overall experience.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
Bellman
ANANTARA WORLD ISLANDS DUBAI
Dubai, Dubai, United Arab Emirates
11.2021 - 01.2023
- Offered local information and recommendations to enhance guest satisfaction.
- Managed inventory of luggage carts and other equipment efficiently.
- Delivered messages and packages promptly to guests' rooms.
- Maintained cleanliness and organization of lobby and common areas.
- Assisted guests with luggage and transportation arrangements.
- Provided exceptional customer service to enhance guest experiences.
- Coordinated with front desk staff for seamless guest check-in.
- Responded to guest inquiries with prompt and accurate information.
Chamberlain (Uniform and Guest Laundry Attendant)
ANANTARA DUBAI PALM JUMEIRAH
Dubai, Dubai, United Arab Emirates
11.2019 - 11.2022
- Managed laundry operations for luxury guest linens and staff uniforms.
- Sorted, washed, and folded various types of fabrics with care.
- Maintained cleanliness and organization of laundry area consistently.
- Inspected laundry items for stains or damages before processing.
- Collaborated with housekeeping staff to ensure timely linen availability.
- Trained new staff on proper laundry procedures and equipment usage.
- Kept work area neat, clean and organized at all times.
- Stocked shelves with freshly laundered items in an orderly fashion.
- Assisted customers with their inquiries regarding laundry services.
Unarmed Security Officer
EMRILL SERVICES LLC
Dubai, Dubai, United Arab Emirates
05.2016 - 11.2019
- Completed day-to-day duties accurately and efficiently.
- Monitored premises to ensure safety and security of property and personnel.
- Conducted routine patrols to detect suspicious activities or potential hazards.
- Responded promptly to alarms and emergency situations to maintain order.
- Collaborated with law enforcement during incidents to ensure effective resolution.
- Prepared detailed incident reports for documentation and future reference.
- Enforced facility rules and regulations to promote a secure environment.
- Assisted visitors and staff, providing directions and information as needed.
- Trained new security officers on protocols and procedures for effective performance.
- Guarded entrances and exits against unauthorized entry.
- Observed individuals on foot or in vehicles entering the facility to determine their purpose of visit.
- Monitored CCTV surveillance system footage for suspicious activities.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
Retail Sales Executive
OUR HOME furniture showroom
Metro Manila, Philippines
08.2007 - 01.2016
- Assisted customers in selecting furniture to meet their needs.
- Provided product knowledge and recommendations to enhance customer experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained showroom cleanliness and organized furniture displays effectively.
- Collaborated with team members to achieve daily sales goals.
- Handled customer inquiries and resolved issues promptly and professionally.
- Engaged with customers to build relationships and encourage repeat business.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
Education
Bachelor of Science - Marine Engineering
Eastern Visayas State University
Tacloban City, Philippines03-2005
Skills
- Reservation management
- Hospitality software
- Guest relations
- Conflict resolution
- Customer service
- Team collaboration
- Attention to detail
- Communication skills
- Operational efficiency
- Guest feedback
- Verbal and written communication
Accomplishments
- Nominated and won Guru of the Month for delivering gracious service, being a guru for team members, and guests, and demonstrating sincere customer service
- Awarded for being a star employee for providing outstanding service after an unexpected LQA audit
References
References available upon request.
Timeline
Guest Service Agent
Commodore Motel Mildura
10.2025 - Current
Commercial and Residential Cleaner
Suraysia Commercial Cleaning Services
07.2025 - 10.2025
Villa Host /Front Desk Guest Service Agent
ANANTARA WORLD ISLANDS DUBAI
01.2023 - 03.2025
Bellman
ANANTARA WORLD ISLANDS DUBAI
11.2021 - 01.2023
Chamberlain (Uniform and Guest Laundry Attendant)
ANANTARA DUBAI PALM JUMEIRAH
11.2019 - 11.2022
Unarmed Security Officer
EMRILL SERVICES LLC
05.2016 - 11.2019
Retail Sales Executive
OUR HOME furniture showroom
08.2007 - 01.2016
Bachelor of Science - Marine Engineering
Eastern Visayas State University