Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Arvin Akbari

Kellyville,NSW

Summary

Organized and valuable asset successful at managing multiple priorities with a positive attitude. Passion to help promote positive change. Resourceful and dedicated.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant

Sydney ABC Cars
12.2013 - 09.2022
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Attended to office operations and required paperwork.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Recorded expenses and maintained accounting records.
  • Authored clear and professional business documents.

Customer Service

Dark Blue Cafe
01.2014 - 06.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered a constant flow of customer calls with minimal wait times.
  • Offered customer advice and assistance, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Communicated professionally with colleagues.

Child Care Worker

Inspire Program Australia
09.2019 - 07.2021
  • Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.
  • Developed healthy relationships with children to provide support and guidance in learning.
  • Communicated with parents regarding child's behavior, daily activities and concerns.
  • Taught children educational games to reinforce learning of alphabets and numbers.
  • Transported children to and from school and various extracurricular activities.
  • Prepared and served nutritious and healthy meals and snacks.
  • Instructed children in health and personal habits.
  • Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
  • Set and enforced rules to maintain children's safety and created a welcoming, caring environment for all children.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Kept areas clean, organized and stocked, and sanitized surfaces and toys.
  • Used positive reinforcement techniques to promote patience and other good behaviours in children.
  • Consulted with families to discuss the activities and behaviours of each child.
  • Created a safe and engaging learning environment for groups of diverse children with various learning styles.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Observed children to proactively identify emotional or physical development issues and worked with parents and supervisors to address concerns.
  • Maintained group discipline through positive reinforcement, behaviour modelling and collaboration with parents.
  • Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.

Education

CERT IV - Community Services

TAFE NSW
NSW
01-2027

University Certificate in Workforce Essentials - Policing

Charles Sturt University
Sydney, NSW
02.2023

High School Diploma -

Model Farms Highschool
Sydney, NSW
11.2018

Skills

  • Conflict Resolution Skills
  • Safety and Security
  • Strategic Planning
  • Security Procedures
  • Compassionate Care
  • Maintain Records
  • Protection
  • Observation
  • Effective Communication
  • Fast learner
  • Time management
  • Computer skills
  • Attention to detail
  • Verbal and written communication
  • Workload management
  • File and record keeping

Certification

First Aid Certificate

CPR Certificate

Year 12 Graduation Certificate

CSA100 Child Protection Education

Academic Integrity Certificate

Certificate In Workforce Essentials

NDIS Worker Orientation Module

Languages

Persian
Native or Bilingual
English
Native or Bilingual

Timeline

Child Care Worker

Inspire Program Australia
09.2019 - 07.2021

Customer Service

Dark Blue Cafe
01.2014 - 06.2022

Assistant

Sydney ABC Cars
12.2013 - 09.2022

CERT IV - Community Services

TAFE NSW

University Certificate in Workforce Essentials - Policing

Charles Sturt University

High School Diploma -

Model Farms Highschool

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