Arvind Arcot

• Coached and mentored 40+ Practice members including Strategic Business Analysts, Delivery Business Analysts and Process Analysts directly accountable for the successful delivery of key projects within the portfolio
• My role not only involves smooth delivery of projects but to also step in and be hands on projects to rescue them if needed and bring the project back on track

Achievements:

• Won the 'Practice of the Year 2023' from IIBA Australia Chapter
• Received the 'IIBA Corporate Award for Professional Development in Business Analysis' from Global IIBA, recognizing our investment in career development and learning opportunities for practice members

Major Projects:

• Program: CRM

A multi-year program at UniSuper to consolidate and simplify the CRM landscape, enhance CRM Marketing, Service & Knowledge management, and Analytics capabilities

• Role: Lead Business Analysis

I set up the project scope, collaborated with stakeholders, and ensured smooth execution and delivery. I oversaw BA governance, reviewed requirements, and maintained traceability to project objectives

• Program: External Financial Adviser

To develop a dedicated servicing solution for External Financial Advisers (EFAs) at UniSuper. This included an adviser portal for submitting requests, automated member notifications, a communication channel between UniSuper and EFAs, and the ability for EFAs to request fee deductions from member accounts

• Role:

I mentored a budding project BA, teaching them business analysis skills such as conducting workshops, designing epics and user stories, writing requirements, and providing feedback on requirement quality

Company Overview: Innovative water service projects benefiting 1.8 million people

• Developed and led a team of 10 BAs, providing coaching, mentoring, training, and professional development
• Improved BA resourcing processes for timely project delivery and efficient activity planning
• Facilitated collaboration between BAs and technical experts to create effective solutions

Achievement:

• Expanded team from 5 to 10 members, earning a 'Team of the Year' nomination by the Managing Director within 12 months

Major Projects:

• Program: Digital Metering Program

This project was aimed at rolling out 2 million digital meters to residential customers across the entire service area. This program, YVW's largest to date, was initially trialled in select suburbs with a view to rolling out to the remaining service area.

• Role: Lead Business Analyst:

As the Lead Business Analyst for the Digital Metering program at Yarra Valley Water (YVW), I played a pivotal role in the project. I personally ran a series of 25+ workshops for this enterprise wide program to cover all the impacted business areas and elicit requirements for various functionalities of the Digital Metering Platform ranging from System integration, various Customer journeys, Operating model, Customer Service, etc. My approach was by applying systems thinking to understand the interactions between people, processes, and technology within the organization, thereby gaining a holistic view of the enterprise.

Company Overview: Designs, builds and supports digital solutions across current and emerging channels

• BA team lead responsible for coaching and mentoring a team of 9 Consultants
• Conducted annual performance appraisal and guided them in their roles as business analysts

Major Projects

• Client: National Australia Bank (NAB) Duration: 6 months.
• Role on NAB project: Senior Business Analyst/Scrum Master: Leading Agile Ways of Working, changing people, process and technology by improving collaboration levels within the scrum team, compliance of SharePoint as a document management system and leading stakeholder engagement
• Project: Retail Ways of Working: To implement improvements in branches enabling staff productivity within Retail Banking. 150 improvements were classified in Customer Experience; Banker Capability & Enablement; Productivity/Workout and Control Uplift

• Client: National Australia Bank (NAB) Duration: 11 months
• Role on NAB project: Senior Business Analyst/Program Agile Coach Enterprise business analyst helps with design innovation which incorporates Technology Feasibility, Business Viability, Art (emotion, desirability) and Customer Value (Usability)
• Project: Footprint Optimisation: The Footprint Optimisation project at NAB was a Human-Centred Design initiative in two phases: Re-Imagine and Incubator: Designs, builds and supports digital solutions across current and emerging channels

• Company Overview: CSC provided IT/Professional services, when a merger in 2017 with HP Enterprise created DXC
• Promoted from Victorian Regional BA Practice Lead, to National BA COE Lead in September 2016 after merger which grew the Practice from 25 to 330+ Business Analysts
• My accountability was to develop the Practice within DXC Technology by supporting, coaching and guiding members

Company Overview: CSC provided IT/Professional services, when a merger in 2017 with HP Enterprise created DXC

• Concurrent to being the Regional and then the National COE Lead, I was also a billable resource to clients as a Senior Consultant

Major Projects

CSC Client: Monash University

Program: Digital Transformation: Duration: 8 months

• Project: Digital Monash Store

Streamlined processes for a disparate eCommerce system to enhance customer experience in procuring products, events, and services

Implemented a PCI-compliant payment gateway with flexible options, integrated with Monash Single-sign-on (SSO) and Monash SAP for financial revenue recognition and reconciliation

Transitioned 13 individual e-commerce websites to a unified digital platform

• Role: Senior Business Analyst

Liaise with stakeholders eliciting requirements, specifying model for the vendor delivering quality business requirements documentation to ensure delivery clarity on requirement for the vendors

• Project: Cornerstone

Implemented a Digital Learning Management System with a PhD tracking tool to elevate the profile of the PhD program from a technology perspective

Client: VicRoads

• Project: RandL Program Business Intelligence Solution Duration: 8 months

To deliver a business intelligence solution to integrate with the implementation of a CRM System that was simultaneously implemented to replace the legacy registration and licensing systems.

• Role: Lead Business Analyst

To elicit data and reporting needs, liaise with a vendor system integrator, lead a reporting team, set up a governance model for Requirements Review, and collaborate with business stakeholders in Transport Accident Commission (TAC), State Revenue Office (SRO), Environment Protection Authority (EPA), Transport Safety Victoria (TSV) and Victoria Police

I consolidated 1500+ to under 200 VicRoads’ Section 84 extracts from 107 to 7