Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
special note
References
Timeline
Generic

ARVIND CHAHAL

Melbourne,VIC

Summary

Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach.

Overview

17
17
years of professional experience
1
1
Certification

Work History

SUBCONTRACTOR TRANSPORT

CAPITAL TRANSPORT
MULGRAVE , VIC
11.2017 - 02.2020
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Prepared monthly reports on the status of all subcontracts in progress or completed.

Assistant Professor

Doon Business School
Dehradun , Uttrakhand
07.2016 - 07.2017
  • Delivered training sessions, ensuring clarity for diverse audiences.
  • Managed administrative tasks, ensuring policy and regulatory compliance.
  • Coordinated community events to foster engagement and inclusivity.

Human Resources Coordinator

MM university
Mulana , Haryana
03.2013 - 07.2016
  • Delivered sessions on operations, entrepreneurship, and strategic management.
  • Promoted analytical skills and aligned content with regulations.
  • Ensured content alignment with organizational objectives and regulatory standards.

Technical Officer/Process Engineer

PPG Industries Pty Ltd
Clayton, VIC
05.2008 - 03.2010
  • Managed process improvement and cost reduction for Ford's paint shop.
  • Resolved process issues and provided analytical problem-solving support.
  • Identified bottlenecks and implemented solutions to enhance workflow.
  • Collaborated with teams to ensure process improvements and regulatory compliance.

Quality Assurance Engineer

KDDL Pvt Ltd
Derabassi , Punjab
05.2006 - 11.2007
  • Prepared and evaluated quality data and MIS reports.
  • Implemented Kaizen, 5S, and productivity improvements.
  • Applied industrial engineering techniques for process standardization.

Assistant Engineer Quality

Micron Instrument Pvt Ltd
Chandigarh , UT
04.2003 - 05.2006
  • Ensured quality control and compliance with ISO 9001 standards.
  • Conducted process capability studies and analyzed performance using control charts.
  • Managed documentation and implementation of quality management systems.
  • Complied with environmental regulations during all project stages.

Education

Ph.D. - HRM & Education

Chitkara Unversity
INDIA
01-2022

MBA - Marketing Management

Doaba Business School
Punjab
06-2012

B.E - Production Engineering

PEC University of Technology
Chandigarh
07-2002

Skills

  • Team collaboration
  • Public speaking
  • Customer needs assessment
  • Presentation skills
  • Certificate in “Role of educator” from Krishnamurti Foundation of India (KFI)
  • Trained internal quality Auditor from BVQI
  • 7 Management Tools
  • Root cause Problem solving attitude
  • Kaizen based organization skills
  • Mindfulness, Breathwork trainer
  • Excellent writing, comprehension and oratory abilities
  • Strong command over language
  • Integral attitude with critical thinking
  • Psychological resilience and emotional stability

Time management and flexibility

Affiliations

  • Wholesome cooking, permaculture, Nada-Yoga, yogic exercises, star gazing, camping, classical music

Inspired by the works of masters like Jiddu Krishnamurti, Osho Rajneesh, Alan Watts, deep ecologists Vandana Shiva, and astronomers like Carl Sagan

· Sincere interest in cosmology and, eastern schools of ZEN, Vedanta, TAO, Yoga, Tantra and an in depth understanding of western psychology and their thought (CG Jung, Sigmund Freud,)

Pursuing active writing on topics like sustainability & consciousness based education, intelligence, metacognition, consciousness, mind, neo- education, breathwork, Zen, yoga, tantra, Tao, meditation and awakening of true intelligence

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

Certification

  • Certificate in “Role of educator” from Krishnamurti Foundation of India (KFI)

special note

  • A range of experience in production, service, education sector in India and overseas coupled with the experience of working with people from diverse cultural and ethnic backgrounds has led me to a deeper understanding of interpersonal dynamics and relationships in personal as well as work life. This is probably the greatest skill one can learn in life because after all life is nothing but a continuously changing web of relationships. I have the required clarity, knowledge, and inner-balance to work in an intellectually challenging environment. I engage my students in a unique teaching pedagogy which is based on free thinking and total involvement and to develop true intelligence. J Krishnamurti defines intelligence asthe capacity to think clearly”. My real aim as an educator is to develop this capacity in students. Contemporary education in management needs to produce not just managers who somehow manage the work, but to create conscious leaders who can lead the world towards a sustainable future

References

References available upon request.

Timeline

SUBCONTRACTOR TRANSPORT

CAPITAL TRANSPORT
11.2017 - 02.2020

Assistant Professor

Doon Business School
07.2016 - 07.2017

Human Resources Coordinator

MM university
03.2013 - 07.2016

Technical Officer/Process Engineer

PPG Industries Pty Ltd
05.2008 - 03.2010

Quality Assurance Engineer

KDDL Pvt Ltd
05.2006 - 11.2007

Assistant Engineer Quality

Micron Instrument Pvt Ltd
04.2003 - 05.2006

Ph.D. - HRM & Education

Chitkara Unversity

MBA - Marketing Management

Doaba Business School

B.E - Production Engineering

PEC University of Technology
ARVIND CHAHAL