Arvind Kapoor

• Lead solution design and implementation of strategic enhancements within collections and risk decision systems using Tallyman and ALFA (Pega platform).
• Act as Subject Matter Expert (SME) for collections systems, supporting business-critical risk and collections operations.
• Develop monthly executive reporting packs and ad-hoc analytical reports to identify portfolio trends, support collections strategies, and improve operational decision-making.
• Provide strategic input into data warehouse and analytics environments to strengthen data integrity and reporting governance.
• Collaborate with cross-functional teams across Risk Analytics, Legal, Compliance, and Technology to deliver process improvements and operational efficiencies.
• Represent Risk as a key stakeholder across enterprise projects, ensuring business priorities and risk objectives are appropriately managed.
• Participate in Kaizen and continuous improvement initiatives to streamline operational processes and improve performance.
• Developed and implemented software solutions to enhance operational efficiency.
• Evaluated emerging technologies for potential integration into existing financial systems.
• Deliver analytical insights and reporting solutions using SAS, Python, Spark SQL, and Databricks.

Key Achievements

• Improved visibility of portfolio performance through enhanced reporting and analytics capabilities.
• Successfully supported strategic collections system enhancements while ensuring alignment with enterprise architecture standards.
• Contributed to operational efficiency improvements through process optimization and automation initiatives.

• · Led initiatives to migrate legacy SMG3 solutions to Experian PowerCurve platforms.
• · Collaborated with business stakeholders and technology teams to capture and translate project requirements into scalable system solutions.
• · Developed SAS-based origination strategies and reporting frameworks to support business testing and UAT activities.
• · Investigated and resolved customer-impacting production issues through detailed data analysis and strategy simulation.
• ·Worked closely with Experian and third-party vendors to ensure successful implementation of risk decisioning solutions.
• ·Enhanced application performance through code optimization and process improvements.
• ·Built and maintained retail risk strategies for acquisitions and customer management using Strategy Design Studio and PowerCurve.
• Provided analytical and operational support for ad-hoc business requests involving large-scale data manipulation and reporting.
• Served as SME for credit card acquisition systems.

Key Achievements

• Successfully contributed to strategic migration initiatives from legacy platforms to PowerCurve.
• Improved UAT support processes through automation and enhanced reporting capabilities.
• Strengthened stakeholder collaboration across business, technology, and vendor teams.

• Supported full software development lifecycle activities for retail risk strategies supporting originations and customer management systems.
• Partnered with Credit Risk and Fraud teams to gather requirements and implement strategic enhancements.
• Automated UAT validation processes through SAS-based strategy development and reporting solutions.
• Worked extensively with Experian Transact SM and directly collaborated with Experian teams to optimize end-to-end process flows.
• Delivered large-scale transformation projects involving architectural enhancements, credit limit increase applications, and fraud management systems.
• Managed a team of 9 system analysts responsible for maintaining and enhancing risk platforms supporting Barclaycard US operations.
• Oversaw project scope, timelines, quality, risk management, and stakeholder communication.
• Mentored team members and acted as technical SME across multiple initiatives.
• Managed stakeholder expectations and coordinated delivery across geographically distributed teams.

Key Achievements

• Successfully delivered multiple enterprise-scale projects within complex risk and fraud management environments.
• Improved operational efficiency through automation of UAT verification and reporting processes.
• Led and mentored a high-performing analyst team supporting critical credit risk platforms.

• Supported maintenance and enhancement of Autoscore SM, Experian’s end-to-end application processing system.
• Designed, developed, and unit tested CICS-based COBOL applications.
• Provided QA, integration testing, regression testing, and UAT support.
• Served as change reviewer and ensured compliance with release management standards.
• Managed relationships with business stakeholders to ensure effective implementation of credit and fraud risk strategies.
• Participated in migration activities from SMV2 to SMG3 platforms.
• Supported annual platform releases and system upgrades.
• Monitored batch processing environments and resolved production issues to maintain system availability and minimize business impact.
• Coordinated with interfacing application teams to ensure smooth system integrations.
• Led and mentored a team of 4 developers.

Key Achievements

• Successfully contributed to major platform migration and release initiatives.
• Improved operational stability through proactive batch monitoring and issue resolution.
• Strengthened collaboration between business and technology teams.

• Developed and enhanced insurance domain applications using COBOL, CICS, Easytrieve, JCL, and REXX.
• Supported production environments and resolved technical issues within mainframe systems.
• Worked with VSAM and DB2 databases to support enterprise insurance applications.
• Participated in application maintenance and enhancement initiatives following Waterfall SDLC methodologies.
• Identified automation opportunities and developed automation solutions using VB, ASP, and Easytrieve.

Key Achievements

• Improved operational efficiency through automation initiatives.
• Built strong foundational expertise in enterprise mainframe technologies and production support.