Arvind Nair
Financial Crime
Southbank
Summary
Experienced Financial Crime Investigator with over 4 years of experience in Financial Crime & Banking. Strong communication skills, including ability to develop and deliver investigative training to the team and wider business. Sound knowledge and experience in the Investigation & AML process. Passionate about making recommendations for procedural improvement.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Fraud Support Agent
ANZ Plus
11.2023 - Current
- Analyse alerts generated via the FalconX platform and make a risk-based decision on whether a transaction is genuine or potential fraud/scam.
- Serve as the first line of defence in ANZ Plus to analyse onboarding attempts that may be fraud.
- Speak with, empathise, and coach vulnerable customers and those who have fallen victim to complex, socially engineered scams
AML Investigations Analyst
Bank of Queensland
05.2023 - 11.2023
- Assessment and investigation on cases raised from the BOQ transaction monitoring program or internal referrals.
- Conducting enhanced customer due diligence in accordance with ECDD standards.
- Prepare and submit Suspicious Matter Reports (SMRs).
- Manage and mitigating ML/TF risks in line with BOQ’s AML/CTF requirements. Adhere to internal investigation processes, regulatory reporting SLAs, KPIs, and quality targets set for your tasked work.
- Assessing high risk customers, including sound risk-based decision making on retention or exit recommendations.
Financial Crime Investigator
Westpac New Zealand Limited
10.2018 - 06.2022
- Conducted investigations into a range of different incidents including fraud, scams, criminal acts, money laundering and terrorist financing that may result in financial loss or reputational harm against Westpac.
- This involved full, end-to-end investigations which include interviewing, taking statements from victims, witnesses or suspected offenders, as well as seeking and monitoring remediation or reparation.
- Identified and gathered evidence, tested a hypothesis, and prepared briefs of evidence for court as required.
- Identified systemic or procedural failures and made recommendations for strengthening the control environment within Westpac.
- Reviewed Suspicious Activity Reports and submit STRs to the Financial Intelligence Unit (FIU).
- Provided feedback on alerts and cases to the wider Westpac team.
Financial Crime Analyst
Westpac New Zealand Limited
07.2017 - 10.2018
- Reviewed transactional alerts for credit card and online transactions using ProActive Risk Manager.
- Investigated the individual alerts to determine if there is a potential suspicious transaction involved.
- Built an understanding of the profile of customers highlighted through the transaction monitoring alert process. Used this understanding to help identify fraudulent activity.
Client Services Officer
Westpac New Zealand Limited
01.2017 - 07.2017
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assisted relationship managers with tasks to that including, but not limited to, processing payments, setting up term deposits, and account queries.
- Monitored payments for the internal Corporate Online System.
- Assisted with onboarding for overseas business clients.
Collections Officer
Westpac New Zealand Limited
12.2014 - 07.2017
- Assisted debtors in setting up payment plans to recover overdue balances.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Counseled debtors on payment options and arranged installment agreements.
- Advised customers of necessary actions and strategies for debt repayment.
Education
High School Diploma -
Auckland Grammar School
Auckland 01.2010 - 12.2014
Certified Anti-Money Laundering Specialist -
ACAMS
06.2022 - 06.2022
Skills
- Financial crime investigation
Anti-Money Laundering analysis and reporting
External and internal stakeholder management
Analytical and problem solving
Microsoft Office proficiency
Timeline
Fraud Support Agent
ANZ Plus
11.2023 - Current
AML Investigations Analyst
Bank of Queensland
05.2023 - 11.2023
Certified Anti-Money Laundering Specialist -
ACAMS
06.2022 - 06.2022
Financial Crime Investigator
Westpac New Zealand Limited
10.2018 - 06.2022
Financial Crime Analyst
Westpac New Zealand Limited
07.2017 - 10.2018
Client Services Officer
Westpac New Zealand Limited
01.2017 - 07.2017
Collections Officer
Westpac New Zealand Limited
12.2014 - 07.2017
High School Diploma -
Auckland Grammar School
01.2010 - 12.2014
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