Summary
Overview
Work History
Education
Skills
Timeline
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ARVINDER GILL

Isabella Plains,ACT

Summary


Dedicated Support Worker with extensive experience providing positive outcomes for young people in communities. Offering exceptional physical, mental and social support throughout projects and services to aid continual growth.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Team leader supervisor

Healwave
Tuggeranong , Australian Capital Territory
06.2024 - Current
  • Coordinated meetings to facilitate communication amongst team members.
  • Identified areas of improvement, implementing changes accordingly.
  • Monitored performance metrics, adjusting tactics when necessary for optimal results.
  • Implemented new strategies for improved performance.
  • Fostered positive work culture by promoting open dialogue and transparency.
  • Improved customer satisfaction with proactive handling of complaints and queries.
  • Achieved higher productivity with strict adherence to company protocols.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.

Disability Support worker

Aruma
Canberra, Australian Capital Territory
04.2020 - Current
  • Explored suitable employment opportunities for clients, encouraging economic independence.
  • Prepared nutritious meals according to dietary requirements, promoting healthy eating habits amongst clients.
  • Ensured safety standards were met by conducting regular risk assessments in home environment..
  • Collaborated with multidisciplinary teams to deliver integrated care services.
  • Administered medications according to prescribed schedules, maintaining optimal health conditions of clients.
  • Facilitated communication, fostering stronger relationships between clients and their families.
  • Encouraged self-reliance through daily living skills training sessions.
  • Coordinated recreational activities to enhance social interaction among clients.
  • Monitored health conditions, ensuring appropriate medical attention when necessary.
  • Provided emotional support during challenging times, enhancing mental wellbeing of clients.
  • Met needs of clients with learning difficulties and handled challenging behaviours.
  • Kept detailed daily logs with care actions, patient behaviours and all incidents.
  • Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
  • Assisted clients with bathing and personal grooming to maintain self-esteem and general wellness.
  • Documented accurate and updated caseload records and reports to streamline process.
  • Maintained client dignity by implementing sensitive personal care strategies.
  • Enhanced understanding of disability issues through regular staff training sessions.
  • Provided physical support to clients, improving mobility and strength.
  • Improved quality of life with tailored care plans, focused on individual needs.
  • Checked medication schedules and patient needs to verify correct medication administration.
  • Supported clients with rehabilitation and socialisation in community settings.
  • Identified key client needs to develop targeted support programmes.

Crew member

Hungry Jacks
Queanbeyan, NSW
02.2017 - 03.2020
  • Facilitated smooth flow of customers by effectively managing queues during rush hours.
  • Handled high-pressure situations calmly providing solutions promptly.
  • Operated cash registers accurately, ensuring proper handling of transactions.
  • Implemented promotional strategies to attract more customers during off-peak hours.
  • Assisted in staff training to enhance teamwork and improve service delivery.
  • Provided personalised customer service fostering loyalty amongst clients.
  • Resolved customer complaints quickly, restoring trust in our service quality.

Education

Master of Science - Microbiology

Guru Nanak Dev University
Amritsar,INDIA
06.2012 - 05.2014

Certificate iii in Disability,Ageing - Ageing,Disability

Apex
Brisbane, Queensland
05.2019 - 05.2020

Skills

  • Motivational influence
  • Conflict resolution proficiency
  • Innovative thinking
  • Empathetic feedback delivery
  • Financial reporting expertise
  • People development focus
  • Training programmes development
  • Risk assessment and mitigation
  • Customer service software familiarity

Timeline

Team leader supervisor

Healwave
06.2024 - Current

Disability Support worker

Aruma
04.2020 - Current

Certificate iii in Disability,Ageing - Ageing,Disability

Apex
05.2019 - 05.2020

Crew member

Hungry Jacks
02.2017 - 03.2020

Master of Science - Microbiology

Guru Nanak Dev University
06.2012 - 05.2014

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ARVINDER GILL