MS Office
Arwa Alkaff
Jeddah ,VIC
Summary
Hardworking, passionate and self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Startup Founder
Tarhati
Jeddah, Saudi Arabia
01.2016 - Current
- Managing financial and operational resources to optimize business performance.
- Managing marketing and advertising new and existing products.
- Have established and maintained strong relationships with customers.
Customer Service Supervisor
Abdullah Saleh Alkaff For Hajj And Umra
Makkah, Saudi Arabia
08.2017 - 09.2017
- Responded to pilgrims' inquiries and resolved complaints to establish trust and increase satisfaction.
- Resolved pilgrims' issues through active listening and open-ended questioning.
- Prioritized tasks and resolved workflow challenges in order to sustain positive relationships with pilgrims.
- Effectively supervised the operation of two teams.
Administrative Manager
SDC App (Bright Innovations Co. For Advertisement)
Jeddah, Saudi Arabia
03.2016 - 06.2017
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw customers' orders and managing the delivery process.
- Verified customer information for an orderly, up-to-date database.
- Helped in assisting customers and resolving any challenges they encounter
- Organized and updated databases, records and other information resources.
- Interviewed, and helped in recruiting decisions of new staff members.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Engaged in the development of new projects designed to facilitate business growth.
Vendor
Fashionista
Toronto, Canada
12.2014 - 12.2014
- Met sales goals by offering excellent customer service.
- Greeted customers and offered assistance with selecting and finding their needs, and completing purchases.
Customer Service Representative
Abdullah Saleh Alkaff For Hajj And Umra
Makkah, Saudi Arabia
01.2006 - 11.2011
- Offered advice and assistance to pilgrims and paying attention to their special needs or wants.
- Responded to pilgrims' requests for services and other important information.
- Maintained customer satisfaction and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Participated in team meetings and training sessions to stay informed about service updates and changes.
Education
Bachelor of Science - Chemistry
King Abdulaziz University
Jeddah, Saudi Arabia 09.2007 - 04.2011
Master of Business Information Technology -
RMIT University
Melbourne, Australia 03.2021 - 07.2022
Skills
Customer acquisition
Software
SQL
Timeline
Master of Business Information Technology -
RMIT University
03.2021 - 07.2022
Customer Service Supervisor
Abdullah Saleh Alkaff For Hajj And Umra
08.2017 - 09.2017
Administrative Manager
SDC App (Bright Innovations Co. For Advertisement)
03.2016 - 06.2017
Startup Founder
Tarhati
01.2016 - Current
Vendor
Fashionista
12.2014 - 12.2014
Bachelor of Science - Chemistry
King Abdulaziz University
09.2007 - 04.2011
Customer Service Representative
Abdullah Saleh Alkaff For Hajj And Umra
01.2006 - 11.2011
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