Arwen Elder
HARLAXTON,QLD
Summary
Skilled in client service, confidentiality, and recordkeeping. Experienced in fast-paced environments and providing high-quality service. Strong in team collaboration and issue resolution.
Overview
4
4
years of professional experience
5
5
Certifications
Work History
Legal Secretary
Hede Byrne and Hall Lawyers
01.2023 - Current
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Scheduled all appointments, appearances and briefings.
- Organized files for court proceedings.
- Provided exceptional customer service when greeting clients and answering phone calls, fostered welcoming environment.
Max Brenner
Waitress
04.2023 - 07.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Waitress / Kitchen Hand
Lonestar Ribhouse and Brews
09.2020 - 01.2023
- Used POS system to document orders, special requests, and dietary restrictions.
- Worked with management to resolve escalated complaints and restore guest satisfaction.
- Answered telephones to take reservations or take away orders.
- Explained menu descriptions, preparation methods and portion sizes to assist in decision-making.
- Communicated with guests after dining to facilitate split checks or package leftovers for takeout.
Education
Bachelors of Nursing -
University of Southern Queensland
04.2001 -
High School Diploma -
Toowoomba State High School
Toowoomba, QLD 04.2001 -
Skills
Verbal and written communication
Food safety measures
Customer interaction
Guest experiences
Cash handling expertise
Recordkeeping
Menu Memorization
Food safety knowledge
Certification
RSA
Timeline
RSG
07-2024
Max Brenner
Waitress
04.2023 - 07.2023
Legal Secretary
Hede Byrne and Hall Lawyers
01.2023 - Current
HLTAID011 - Provide First Aid
11-2022
TLID1001 - Shift materials safely using manual handling methods
11-2022
HLTAID009 - Provide CPR
11-2022
RSA
06-2022
Waitress / Kitchen Hand
Lonestar Ribhouse and Brews
09.2020 - 01.2023
Bachelors of Nursing -
University of Southern Queensland
04.2001 -
High School Diploma -
Toowoomba State High School
04.2001 -
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