Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arwen Farnell

Grafton,Australia

Summary

With hands-on experience working in a recovery program supporting mental health clients, and a strong foundation as a third-year (soon to be fourth-year) Bachelor of Social Work student, I bring a solid understanding of trauma-informed and recovery-oriented practice. I am confident in building rapport with clients and collaborating effectively within multidisciplinary teams. Known for confident decision-making, client-centred practice, and empathy, I am committed to supporting individuals in their recovery while continuing to grow as a professional social worker. I am seeking an opportunity to develop my skills in therapeutic interventions further and undertake assessments that will deepen my understanding of my social work role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Community Recovery Support Worker

Momentum Collective
01.2025 - Current
  • Delivered person-centred support to individuals experiencing mental distress, fostering recovery and independence through strengths-based approaches.
  • Facilitated daily living skills development, including meal preparation, budgeting, and community engagement.
  • Applied Trauma-Informed Practice principles to ensure safety, trust, and empowerment for participants.
  • Collaborated with multidisciplinary teams to develop and review individual recovery plans.
  • Maintained accurate case notes and reports in line with confidentiality and professional standards.
  • Responded calmly and effectively to crises, de-escalating situations while prioritising client wellbeing.
  • Built rapport with participants from diverse cultural and social backgrounds, demonstrating empathy and cultural competence.

Front of House/Sushi Maker

Simply Sushi
12.2019 - Current
  • Led kitchen staff training on proper food handling and safety protocols.
  • Resolved customer complaints regarding food quality or service promptly and professionally.
  • Collaborated with restaurant management on marketing strategies to attract new customers.
  • Monitored food preparation and presentation to guarantee consistency and quality.
  • Maintained cleanliness and organization in the kitchen to meet health standards.
  • Collaborated closely with other team members to provide seamless service during busy shifts.

Front of House/Barista/Restaurant Food Server

Hope Island Bakery
02.2024 - 11.2024
  • Assisted in training new baristas, sharing knowledge on coffee preparation and customer service.
  • Maintained cleanliness and organization of the coffee shop to ensure a pleasant customer environment.
  • Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
  • Demonstrated excellent multitasking skills during peak hours to manage multiple tables efficiently.
  • Fostered a welcoming atmosphere by greeting guests warmly upon arrival.
  • Managed customer orders efficiently, ensuring accuracy and satisfaction.

Sales Assistant

CONNOR
11.2023 - 01.2024
  • Increased sales by building strong customer relationships and providing excellent service.
  • Researched and acquired product knowledge expertise in assigned product categories.
  • Managed sales and optimized each step of sales process.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Utilized effective communication and persuasion skills to upsell and cross-sell products.
  • Greeted and directed visitors based on their needs.

Restaurant Waitress

Teppan Mate
09.2022 - 01.2024
  • Thoroughly swept and mopped floors, and stocked restrooms.
  • Learned current menu items, ingredients and preparation methods to share with ordering guests.
  • Anticipated and fulfilled guest needs and clarified specialty orders to avoid errors.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Collaborated closely with other team members to provide seamless service during busy shifts.
  • Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.

Education

7 - 12 HSC -

McAuley Catholic College

Bachelor of Social Work -

Southern Cross
Gold Coast, QLD
11.2026

Skills

  • Building rapport and trust with clients
  • Strengths-based and trauma-informed practice
  • Therapeutic communication and active listening
  • Supporting recovery and independence
  • Group facilitation and activity planning
  • Crisis response and de-escalation
  • Cultural awareness and inclusive practice
  • Case note writing and record keeping
  • Working as part of a multidisciplinary team

Certification

  • RSA
  • Certificate 3 in hospitality
  • Drivers License and own vehicle
  • Blue Card
  • Yellow card
  • NDIS Module
  • First Aid and CPR
  • Police Check

Timeline

Community Recovery Support Worker

Momentum Collective
01.2025 - Current

Front of House/Barista/Restaurant Food Server

Hope Island Bakery
02.2024 - 11.2024

Sales Assistant

CONNOR
11.2023 - 01.2024

Restaurant Waitress

Teppan Mate
09.2022 - 01.2024

Front of House/Sushi Maker

Simply Sushi
12.2019 - Current

7 - 12 HSC -

McAuley Catholic College

Bachelor of Social Work -

Southern Cross

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Arwen Farnell