Arwen Rowdon
wollongong
Summary
I am a proven team player with a strong background in customer service and POS system operation, demonstrated during my time at Southern Co-op. Excelled in creating welcoming environments and improving store performance through effective stockroom organization and empathetic customer assistance. Skilled in managing high-pressure situations, showcasing adaptability and a commitment to excellence.
I have developed exceptional customer service and organizational skills in fast-paced retail environment, looking to transition into new field. Skilled in inventory management and sales strategies, with proven ability to adapt and learn quickly. I Aim to leverage these transferrable skills to contribute effectively in new professional setting.
Overview
7
7
years of professional experience
Work History
Retail Assistant
Southern Co-op
12.2023 - 10.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Front of House Employee
Isle of Wight Donkey Sanctuary
04.2022 - 07.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Brewed coffee and tea and changed out drink station syrups.
Front of House Employee
Seaview Yacht Club
07.2021 - 06.2022
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Kitchen Porter
Pedellars Cafe
04.2018 - 09.2018
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Assisted chefs with food preparation tasks, resulting in timely service and high-quality dishes.
- Maintained accurate records of cleaning activities, ensuring compliance with health department regulations at all times.
- Safeguarded food safety standards by properly storing ingredients according to temperature requirements.
- Proactively addressed potential hazards in the kitchen workspace, reducing the risk of accidents or injuries among staff members.
Education
High School Diploma -
Portsmouth College
United Kingdom 06-2021
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- POS system operation
- Flexible schedule availability
- Upselling strategies
- Stockroom organization
- Hospitality and accommodation
- Friendly and helpful
- Reliable and responsible
- Team cooperation
- Adaptable and flexible
Timeline
Retail Assistant
Southern Co-op
12.2023 - 10.2024
Front of House Employee
Isle of Wight Donkey Sanctuary
04.2022 - 07.2024
Front of House Employee
Seaview Yacht Club
07.2021 - 06.2022
Kitchen Porter
Pedellars Cafe
04.2018 - 09.2018
High School Diploma -
Portsmouth College
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