Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
SoftwareEngineer
Aryan Abrol

Aryan Abrol

Craigieburn,TAS

Summary

I am a graduated student of Hume Anglican Grammar. I would like to apply for the position in your esteemed organization, so I could gain some work experience. I maintain strong self-management skills, a commitment to work efficiently and flexibility to adapt unexpected changes. I am a Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Results-driven Coach dedicated to building focused, high-achieving teams through goal-oriented training and mentorship. Skilled at recruiting reliable staff and assistants for unified team culture and purpose-driven squad support. Proponent of detailed finance and resource management to maintain positive perception of program and expand competitive opportunities.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work History

IT Service Desk Analyst

Probe
06.2022 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Submitted service tickets for equipment maintenance requests.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Translated complex technical issues into digestible language for non-technical users.

Crew Coach

Hungry Jack's
01.2020 - 04.2022
  • Increased Crew strength, agility and game skills through successful practices.
  • Promoted proper stretching, warmups and conditioning exercises to prevent Work related injuries.
  • Trained Crew in proper use of equipment for safety and maximum results.
  • Developed day plans and adjusted to meet various situations.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.

Education

High School Diploma -

Hume Anglican Grammar
Mickleham, VIC
02.2018 - 11.2022

Bachelor of Electrical Engineering - Electrical Engineering

RMIT University
Melbourne, VIC
02.2022 - Current

Skills

  • Hardware Diagnostics
  • Defect Analysis and Resolution
  • Technical Troubleshooting
  • Hardware Upgrade
  • Skilled Multi-tasker
  • Knowledge of advance Mathematics
  • Collaborative
  • Advanced Computer skills
  • Advance knowledge of Microsoft Office Suite
  • Multi-lingual
  • Leadership skills

Accomplishments

I hold multiple records under my name. For example, I hold the Centre record for javelin in Craigieburn. I am an athlete that plays multiple sports and is a state player for Javelin. I have participated in multi-cultural events like Sikh games.

Languages

Punjabi
Native or Bilingual
English
Native or Bilingual

Timeline

IT Service Desk Analyst

Probe
06.2022 - Current

Bachelor of Electrical Engineering - Electrical Engineering

RMIT University
02.2022 - Current

Crew Coach

Hungry Jack's
01.2020 - 04.2022

High School Diploma -

Hume Anglican Grammar
02.2018 - 11.2022
Aryan Abrol