Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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ARYAN KOIRALA

Dee Why,NSW

Summary

End user support consultant Opal Health Care Customer support Manager Opal Health Care Results-oriented Desktop Support Engineer with half year of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Desktop Support Engineer

Opal Health Care
08.2023 - Current
  • Proficient in ticket management using SysAid ticketing system, ensuring efficient tracking and resolution of IT-related issues
  • Skilled in configuring printers and effectively troubleshooting any printing problems, ensuring minimal downtime and maximum productivity
  • Demonstrated expertise in Active Directory (AD) user management, including adding new users, assigning role-based authorities, and managing user migrations from on-premises to a hybrid cloud system
  • Proficiently answered phone calls, providing prompt and effective solutions to end-users' IT issues, resulting in improved user satisfaction and operational efficiency
  • Proficient in setting up and configuring mobile phones and laptops for users, ensuring seamless integration with corporate systems and applications
  • Experienced in provisioning and configuring access cards for new team members, enabling secure and efficient access to office facilities and resources
  • Skilled in configuring and maintaining Citrix environments, optimizing performance, and ensuring high availability for end-users
  • Proficient in troubleshooting Citrix-related issues, resolving connectivity problems, and ensuring a smooth user experience.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Streamlined IT support processes for quicker response times and improved user satisfaction.

Customer support Manager

Opal Health Care
10.2022 - 08.2023
  • Enhanced customer satisfaction by developing and implementing effective support policies and procedures.
  • Streamlined the customer support process for faster resolution times and improved customer experience.
  • Managed a team of customer support representatives, providing ongoing training and development opportunities.
  • Developed customized support solutions for high-value clients, securing long-term partnerships.
  • Handled escalated customer complaints professionally, resolving conflicts promptly and maintaining relationships with clients.

IT Support Technician

Tech skills Institute
03.2022 - 07.2022
  • Proficient in hardware and network installation, configuration, assembly, maintenance, and upgrading, ensuring optimal performance and reliability
  • Experienced in working with Windows 10, Windows Server 2016, 2019, and Mac OS, providing technical support and troubleshooting assistance
  • Familiarity with cloud technologies, including Office 365, MS Azure, Teams, and OneDrive, enabling seamless collaboration and efficient file management
  • Knowledgeable in backup technologies such as Windows Backup and Office 365 Backup, ensuring data integrity and disaster recovery
  • Skilled in networking concepts, including routers, switches, firewalls, LAN, VLAN, VPN, and configuring WiFi, ensuring secure and reliable connectivity
  • Proficient in using ticketing systems like Kesaya to track and address user issues within defined SLA response times.

Education

Bachelor of Information Technology -

Victoria University
01.2012

Advance diploma in network security -

Australian harbour international college
01.2009

Diploma in network technology -

Australian harbour international college
01.2001

Skills

  • End-user support
  • Remote Diagnostics
  • Cloud-Based Software Deployment
  • Debugging
  • Application installations
  • Mac OS Operating System
  • Data Security
  • Mobile Device Management
  • Technical Support
  • Software Installation
  • Windows Operating System
  • Asset Management
  • Hardware Installation
  • Ticketing system proficiency

Certification

  • Introdution of cybersecurity
  • Fundamentals of digital marketing
  • Microsoft azure infrastructure solutions: Active Directory
  • Developing solution for Microsoft Azure: Implementing LaaS solutions
  • CCNA 2020: Network Components

References

References available upon request

Timeline

Desktop Support Engineer

Opal Health Care
08.2023 - Current

Customer support Manager

Opal Health Care
10.2022 - 08.2023

IT Support Technician

Tech skills Institute
03.2022 - 07.2022

Bachelor of Information Technology -

Victoria University

Advance diploma in network security -

Australian harbour international college

Diploma in network technology -

Australian harbour international college

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