Dedicated senior manager well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 6 years of relevant work experience to your team.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Access Co-ordinator
Healthscope Independence Services
5 2021 - Current
Overall management of the service
Development of client programs
Work force rostering, planning and recruitment
Staff development, training and supervision
Reported by 75 disability support workers and 3 rostering officers.
Managing client portfolio of 50 clients.
Implemented quality improvement initiatives to enhance the Access Coordinator role's effectiveness within the organization.
Trained new staff members on relevant software systems, contributing to a well-prepared workforce.
Played a crucial role in maintaining facility accreditation by ensuring adherence to established guidelines, standards, or protocols as part of the overall patient access process.
Provided exceptional customer service to patients, families, and referring providers, fostering positive relationships.
Acting Residential Supervisor
Healthscope Independence Services
01.2023 - 04.2023
Managing a team of 28 staff members
Highcare home with 8 complex clients
Conducted regular assessments of facility conditions to identify areas needing maintenance or improvement, ensuring optimal living conditions for residents.
Facilitated open lines of communication between residents'' families and staff members to keep them informed regarding their loved ones'' progress in the program.
Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.
Disability Support Worker
Healthscope Independence Services
02.2019 - 05.2021
Client personal care
Social inclusion
Therapy recommended activities
Monitoring and coaching new staff
Worked with variety of clients (TAC and NDIS) with disabilities such as: Autism, ABI, C6 spinal injuries, Burns etc.
Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
Provided emotional support to clients during challenging times, fostering resilience and coping skills.
Provided crisis intervention services as needed, utilizing de-escalation techniques and leveraging available resources for support.
Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
Console operator
7-Eleven
2 2018 - 1 2019
Customer service
Stock management
All over shift management.
Education
Diploma of Nursing - Nursing
RMIT
Melbourne, VIC
04.2001 -
Diploma of Community Services - Community Services
National Career Institute
Melbourne, VIC
04.2001 -
Advanced Diploma of Community Sector Management - Management
National Career Institute
Melbourne, VIC
04.2001 -
Skills
Problem solvingundefined
References
References can be provided upon request
Timeline
Acting Residential Supervisor
Healthscope Independence Services
01.2023 - 04.2023
Disability Support Worker
Healthscope Independence Services
02.2019 - 05.2021
Diploma of Nursing - Nursing
RMIT
04.2001 -
Diploma of Community Services - Community Services
National Career Institute
04.2001 -
Advanced Diploma of Community Sector Management - Management
Disability Support Worker Residential House at Healthscope Independence ServicesDisability Support Worker Residential House at Healthscope Independence Services