Summary
Work History
Education
Skills
Languages
Timeline
Generic

Aryan Saini

Quakers Hill,NSW

Summary

Proven Customer Service Sales Representative with a track record of enhancing customer satisfaction and boosting sales revenue at 7/11 Convenience Store. Expert in problem resolution and customer relations, leveraging active listening and Microsoft Outlook skills to elevate team performance and customer retention. Achieved significant improvements in customer loyalty through empathetic service and effective complaint handling. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Work History

Customer Service Representative

7/11 Store
07.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Created and maintained detailed database to develop promotional sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Sales Associate

Bed N Bath
02.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.

Customer Service Sales Representative

7/11 Convenience Store
04.2024 - 07.2024
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Enhanced team performance, providing continuous training and support to new and existing representatives.
  • Provided comprehensive feedback on customer interactions, contributing to ongoing process improvements within the department.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.

Education

Bachelor of Science - Biotechnolog(honors)

University of New South Wales
Sydney, NSW
2028

High School Diploma -

St Kabir Public School
Chandigarh, INDIA
05.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Customer Relations
  • Money handling abilities
  • Complaint Handling
  • Complaint resolution
  • Microsoft Outlook

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working

Timeline

Customer Service Representative

7/11 Store
07.2024 - Current

Customer Service Sales Representative

7/11 Convenience Store
04.2024 - 07.2024

Sales Associate

Bed N Bath
02.2024 - Current

Bachelor of Science - Biotechnolog(honors)

University of New South Wales

High School Diploma -

St Kabir Public School

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Aryan Saini