ARYAN UPPAL
Melbourne
Summary
Enthusiastic and detail-oriented individual with experience in IT support, system troubleshooting, data analysis, SAP, Sage and Networking. Seeking a role in IT operations to apply skills in Active Directory, Windows Server, Azure, SAP, and Power BI. Known for strong problem-solving, teamwork, and adaptability in dynamic environments. Aiming to contribute to seamless IT operations and user satisfaction through effective problem-solving and support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
Independent Living Specialists
03.2024 - 06.2024
- Acted as a point of communication for IT support across showrooms, troubleshooting SAP and Mi1 Scan issues, reducing JIRA support tickets.
- Managed JIRA Admin accounts, ensuring security compliance with role-based access and least privilege principles.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Communicated with Microchannel to escalate support tickets efficiently ensuring less delays and providing updates to the clients.
- Created and configured Service M8 and SAP accounts, enabling seamless onboarding and maintaining system alignment with compliance requirements
- Conducted root cause analysis for failed LS One POS transactions using Power BI and SAP, implementing fixes and improving transactional accuracy in showrooms.
- Participated in disaster recovery planning efforts, enabling quick restoration of critical services following unforeseen events.
Sales Administrative Assistant
Independent Living Specialists
08.2022 - Current
- Experienced sales administrator, skilled in ERP tools like SAP B1, SharePoint, Sage, Microsoft Office and customer relations, managing orders and deliveries using SM8, training employees, and achieving budget targets for two showrooms -Box Hill and Dandenong.
- Increased accuracy in order processing by meticulously reviewing orders and promptly addressing discrepancies.
- Facilitated seamless communication within the department through efficient coordination of internal meetings and distribution of relevant materials.
- Utilized Network Operations in Microsoft SharePoint and Power BI to follow up on Open Orders, Open Quotes, Inventory Transfers, and PAR levels.
- Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
Education
Master of Information Technology - Specialization: Cyber Security
La Trobe University
Bundoora, Melbourne07.2024
Cybersecurity Campaign -
La Trobe University
06.2024
Skills
- Python
- MySQL
- Windows OS
- SAP B1 - CRM Software
- JIRA Ticketing
- Microsoft Exchange
- Power BI
- Sage
- SharePoint
- Microsoft Active Directory
- Least Privilege Management
- Dark Web Operations
- DNS, DHCP
- Microsoft Azure
Projects
8x8 Ring Group Extension
- Collaborated in a team of three to analyse and optimize data in the 8x8 phone system, enhancing efficiency in customer call handling.
- Exported data to Excel, visualized insights using Pivot tables, and streamlined the system by removing unnecessary accounts and configuring phone call routing based on customer postcode input.
- Utilized JIRA Confluence to track daily progress and maintain effective collaboration with the team, ensuring project milestones were met effectively.
Cybersecurity Campaign (April – May 2024)
- Worked with team to conduct Security Awareness Training utilising Know Be4 Platform.
- Developed and executed a simulated phishing email campaign for employees, ensuring they were unaware of the test, in order to accurately assess click-through rates and report associated risk scores.
Certification
- CompTIA Security+ - Computing Technology Industry Association.
- Microsoft Certified, Azure Fundamentals - Microsoft.
- CompTIA ITF+ - Information Technology Fundamentals
- Certified in Cybersecurity (CC) - International Information System Security Certification Consortium (ISC)².
Timeline
IT Technical Support Specialist
Independent Living Specialists
03.2024 - 06.2024
Sales Administrative Assistant
Independent Living Specialists
08.2022 - Current
Cybersecurity Campaign -
La Trobe University
Master of Information Technology - Specialization: Cyber Security
La Trobe University
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