AREZU MOHD
Sydney,NSW
Summary
Skilled Administrative Coordinator with background in steering operational efficiency in office settings. Strengths include managing multiple tasks simultaneously, coordinating complex schedules, and implementing administrative process improvements. Successfully contributed to team objectives through strong organizational skills and proactive problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Administrative Coordinator
T & R ACCOUNTANTS PTY LTD
PARRAMATTA, NSW
03.2024 - Current
- Organized and maintained filing systems for sensitive documents.
- Prepared detailed reports and presentations for executive staff.
- Answered phones and routed calls to appropriate personnel.
- Coordinated internal meetings, including scheduling, logistics, and catering.
- Maintained calendars for multiple executives.
- Calculated taxes owed or refunds due for individuals and businesses according to current laws.
- Provided guidance to taxpayers by explaining regulations and resolving questions related to their filings.
- Created spreadsheets using Microsoft Excel in order to track data associated with each taxpayer's return.
- Prepared quarterly estimated payments as well as extensions where applicable.
- Advised taxpayers on strategies they could use to minimize future liabilities while staying within legal guidelines.
- Submitted requests for transcripts from previous years' returns when needed.
Accounts Assistant
MIRAJ HOLIDAYS SDN BHD
, Kuala Lumpur
03.2023 - 11.2023
- Prepared and processed invoices, payments and bank deposits.
- Assisted in accounts receivable, payable and general ledger activities.
- Maintained accurate records of financial transactions.
- Completed reconciliations of various accounts including petty cash, credit cards and bank accounts.
- Generated monthly financial reports for management review.
- Provided administrative support to the accounting department as required.
- Ensured accuracy of data entry into accounting systems by verifying documents against source information.
- Assisted with payroll processing including employee time sheets, vacation and leave tracking and benefit deductions calculations.
- Conducted account analysis of customer statements to ensure accuracy of all balances due and paid.
- Prepared financial statements and expense documents for management teams.
Reservations Coordinator
MIRAJ HOLIDAYS SDN BHD
, Kuala Lumpur
03.2023 - 11.2023
- Developed and implemented procedures for processing reservations.
- Reviewed customer requests to ensure accuracy of data entered into system.
- Printed itineraries and tickets for passengers each day.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Took reservations from patrons by phone or online.
- Provided clients with assistance in preparing required travel documents and forms.
- Built and maintained productive relationships with employees.
Administrative Executive
MECHID SDN BHD
, Kuala Lumpur
03.2022 - 02.2023
- Organized and maintained executive calendar of appointments, meetings, conferences and travel itineraries.
- Prepared reports, presentations, agendas and other documents as requested by management.
- Developed and implemented procedures to streamline workflow processes in the department.
- Compiled data from various sources for use in preparing reports or presentations for senior management.
- Processed purchase orders for office supplies, equipment and services as needed.
- Scheduled and coordinated meetings and travel arrangements for staff.
- Set up meetings and appointments, gathered materials, booked conference rooms and provided information to involved parties.
- Coordinated and managed event-planning logistics, budget administration and team oversight.
- Wrote contracts, processed payroll and reported on employee performance.
- Created, maintained and updated documents, reports, and databases.
Accounts Executive
SEFIDARI TOUR AND TRAVELS SDN BHD
, Kuala Lumpur
06.2018 - 03.2020
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Analyzed client data and identified opportunities for growth.
- Resolved customer complaints in a timely manner.
- Addressed customer questions and concerns regarding products and services.
- Reviewed financial records for accuracy and completeness.
- Reconciled accounts payable and receivable transactions.
- Generated monthly reconciliation reports for management review.
- Received and recorded cash, checks and transfers.
Reservations Assistant
SEFIDARI TOUR AND TRAVELS SDN BHD
, Kuala Lumpur
06.2018 - 03.2020
- Assisted customers with hotel reservations and inquiries via telephone, email, and in-person.
- Processed payments for reservations using a variety of payment methods.
- Maintained accurate records of customer bookings in the reservation system.
- Provided guests with information about local attractions, restaurants, and transportation options.
- Developed promotional materials to advertise hotel services and special offers.
- Monitored occupancy levels and adjusted pricing accordingly to maximize revenue potential.
- Ensured all customer data was kept secure by adhering to established privacy policies.
- Researched availability of rooms for requested dates and managed waitlists as needed.
- Generated reports on daily reservations activity to track performance metrics.
Customer Service Executive
BASKETASIA SDN BHD
Kuala Lumpur, Kuala Lumpur
06.2014 - 05.2018
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Identified opportunities for process improvement within the customer service department.
- Collaborated with other departments to ensure customer satisfaction.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Ensured that all customer queries were handled quickly and professionally.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
Education
Information And Communications Technology
TAFE NSW
NSWSkills
- Accounting ledger management
- Microsoft Access
- Travel administration
- Office inventory management
- Operation recommendations
- Microsoft Excel
- Travel arrangements coordination
- Filing
- Information requests
- Calendars management
- Meeting coordination
- Travel arrangements
- Verbal and written communication
- Attention to detail
- Emergency response
- Global destinations
- International reservations
- Documentation preparation
- Travel research
- Accommodations booking
- Relationship management
- Marketing
- Itineraries
- Administrative tasks
Languages
English
Full Professional
Persian
Native/ Bilingual
Timeline
Administrative Coordinator
T & R ACCOUNTANTS PTY LTD
03.2024 - Current
Accounts Assistant
MIRAJ HOLIDAYS SDN BHD
03.2023 - 11.2023
Reservations Coordinator
MIRAJ HOLIDAYS SDN BHD
03.2023 - 11.2023
Administrative Executive
MECHID SDN BHD
03.2022 - 02.2023
Accounts Executive
SEFIDARI TOUR AND TRAVELS SDN BHD
06.2018 - 03.2020
Reservations Assistant
SEFIDARI TOUR AND TRAVELS SDN BHD
06.2018 - 03.2020
Customer Service Executive
BASKETASIA SDN BHD
06.2014 - 05.2018
Information And Communications Technology
TAFE NSW
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