Arzeena Ali
Blacktown,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment.
Overview
6
6
years of professional experience
Work History
Salesperson
Parklea Markets
11.2023 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Issued receipts and processed refunds, credits, or exchanges.
- Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
CAKE BAKER/ARTIST
ZEE BAKES - Own Business
01.2020 - 01.2023
- Developing and executing a business vision and strategy, designing unique cake recipes, overseeing daily operations, implementing successful marketing tactics, and ensuring adherence to health and safety guidelines.
Assistant event Planner/Decorator
Wailailai Ba
01.2019 - 01.2023
- Collaborated with the culinary team to prepare and cook a wide range of dishes, ensuring food quality and presentation met high standards
- Assisted in table setting and hall decoration, creating a visually appealing and welcoming atmosphere for events
- Maintained cleanliness and organization in the kitchen and dining areas, contributing to a smooth and efficient service
- Demonstrated adaptability and teamwork in a fast-paced catering environment, consistently exceeding client and guest expectations.
Customer Service Officer/Administrator
Zens Medical Centre
01.2018 - 01.2023
- Managed front desk operations, including greeting patients, scheduling appointments, and handling phone inquiries
- Maintained accurate patient records and ensured compliance with confidentiality standards
- Collaborated with healthcare professionals to facilitate efficient patient flow and provide excellent customer service
- Resolved patient concerns and inquiries promptly, ensuring a positive experience
- Provided administrative support to medical staff, including data entry, filing, and maintaining office supplies
- Scheduled and coordinated patient appointments, optimizing the clinic's daily operations
- Assisted in the preparation of medical documents, ensuring accuracy and adherence to protocols.
Education
Diploma - Leadership And Management
Greenwich College
Sydney, NSW10.2024
Certificate in Leadership Skills for Supervisors -
University of the South Pacific
01.2023
Certificate in Barista Coffee -
Short Course Australia - Parramatta
01.2023
Skills
- Customer Service
- Leadership and Management
- Complaint Handling
- Inbound Call Management
- Records Maintenance
- Database Management
- Telephone Etiquette
- Multitasking
- Computer Literacy
- Quality Control
- Stock Management
Accomplishments
2023
- Assistant event Planner/Decorator Wailailai Ba 2019 - 2023
- Certificate in Leadership Skills for Supervisors workforce development training by USP.
- Team Player of the Month – Zens Medical Centre for the Month of May
- Certificate in Cake Decoration presented by Georgia and Lee’at of Baking Studio, Baker Street TLV
- Certificate in Barista Coffee by Short Course Australia, Ross St. Parramatta
2022
- Technician of the month (June) – Zens Medical Centre 2020
- Certificate in Quality Management System conducted by Simione Turaganiwai (QM).
2013
- Fiji Seventh Form Completion Certificate -Certificate of Participation in the Chemical Society of South Pacific, National Poster Competition. -
- National Chemquiz Competition Participant. -Form Captain -DMF member, volunteer in awareness program.
2012
- Fiji School Leaving Certificate English Dux in FSLC in Nasinu Muslim College.
- Form Captain
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Fijian
Limited Working
Timeline
Salesperson
Parklea Markets
11.2023 - Current
CAKE BAKER/ARTIST
ZEE BAKES - Own Business
01.2020 - 01.2023
Assistant event Planner/Decorator
Wailailai Ba
01.2019 - 01.2023
Customer Service Officer/Administrator
Zens Medical Centre
01.2018 - 01.2023
Diploma - Leadership And Management
Greenwich College
Certificate in Leadership Skills for Supervisors -
University of the South Pacific
Certificate in Barista Coffee -
Short Course Australia - Parramatta
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