Arzo Hayatullah
Sydney,NSW
Summary
Registered counsellor with years of experience working directly with clients from diverse background.
A dedicated educator and disability support worker with 6 years of experience working directly with children, families and most vulnerable in the community. pertaining to Rules and Regulations and NDIS code of conduct .performance standards with emphasis on providing high-quality programming to a diverse population. Seeking a career where I can exercise my passion for human development and family engagement. I am organized, detail oriented, efficient and excellent at prioritizing and taking guidance. I enjoy a fast paced working environment and live to mark things off my to-do list. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Refugee Counselling
Afghan Community Support Association (ACSA)
01.2022 - Current
- 1
- Undertook family-focused intakes and assessments which identified and responded to the needs of families, including assessing and managing risk to optimize safety and well-being within the family context; 2
- Delivered family-focused therapeutic brief intervention and/or counselling utilizing a range of therapeutic approaches which are trauma informed, recovery oriented and culturally sensitive; 3
- Delivered appropriate client related advocacy which supports healing and the opportunity for families to thrive and belong in the Australian community; 4
- Conducted regular review of therapeutic progress for families, inclusive of family members’ needs, to recognize when treatment goals require further co-design or/and when to initiate case closure procedures; 5
- Provided psychoeducation to families regarding the impacts of refugee-related trauma incorporating an understanding of development and life stages; 6
- Designed, deliver and evaluate family-focused group interventions which promote trauma recovery and strengthen the confidence and capacity of family members in their relationships and family roles; 7
- Worked collaboratively with the system that sits alongside the family, including community leaders, faith leaders, community agencies and other stakeholders;
Marist180 Caseworker
01.2020 - 01.2022
- Provided assertive outreach to young people and their families, and develop meaningful engagement
- Assessed the holistic needs of young people and their families – with a particular focus on the barriers to affordable, safe and sustainable housing
- Established a responsive care team, and development of a care plan specific to each young person’s unique needs and barriers to stable housing such as mental health, AOD, and family violence
- Provided a range of tailored interventions focussed on capacity building, positive behaviour change and connection
Mable, NSW Disability Support Worker
01.2017 - 01.2020
- Provided safe mobility support to help patients move around personal and public spaces.
- Collaborated with parents on home care and support for children with disabilities.
- Kept close eye on client vital signs, administered medications and tracked behaviours to keep healthcare supervisor well-informed.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Worked with children and parents to closely monitor and record social, behavioural and academic growth.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Adhered to all company requirements for patient interactions and care standards.
Woolworths LTD, NSW Store Service Officer
01.2002 - 01.2020
- Managed 250 employee’s wages on weekly bases using Kronos (Software).
- Handled up to $250,000 cash on weekly bases.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Advanced FDCS Educator
01.2016 - 01.2019
- Established a safe play environment for the children.
- Instructed children on proper health and personal hygiene.
- Organized and engaged in recreational activities such as games and puzzles.
- Dressed infants and toddlers and changed their diapers.
- Communicated openly with children’s parents about daily activities and behaviors.
- Meticulously sanitized toys and play equipment.
- Encouraged children to be understanding of and patient with others.
- Made nutritious breakfasts, lunches, dinners and snacks for the children.
- Allowed sufficient outdoor recreational time.
- Promoted good health by preparing meals with organic and natural ingredients.
Choice FDCS Educator
01.2013 - 01.2016
- Established a safe play environment for the children.
- Instructed children on proper health and personal hygiene.
- Organized and engaged in recreational activities such as games and puzzles.
- Dressed infants and toddlers and changed their diapers.
- Communicated openly with children’s parents about daily activities and behaviors.
- Meticulously sanitized toys and play equipment.
- Encouraged children to be understanding of and patient with others.
- Made nutritious breakfasts, lunches, dinners and snacks for the children.
- Allowed sufficient outdoor recreational time.
- Promoted good health by preparing meals with organic and natural ingredients.
Education
Bachelor’s of psychology -
Macquarie University NSW
01.2021
Cert IIII in Early Childhood Education and Care -
Australian Vocational Driving Institute
01.2014
High School Certificate -
Auburn Girls High School
01.2004
Masters in psychotherapy and counselling -
Australian college of applied psychology
Skills
- First Aid
- CPR
- Asthma And Anaphylaxis Certified
- Child Psychology knowledge
- Multilingual in Dari, Pashto, English and Urdu
- Family Day Care Educator
- Emotionally supportive
- Supervision
- Business operations
- Team management
- Adept at working with special needs children
- Creative
- Honest and reliable
- Ability to multi task
- Recordkeeping
- Written Communication
- PPE Use
- Critical Thinking
- Remote Office Availability
- Attention to Detail
- Analytical Thinking
- Troubleshooting
- Project Planning
- Networking
- Conflict Resolution
- Calm Under Pressure
- Task Prioritization
- Data Entry
- Active Listening
- Problem Resolution
- Team Management
- Relationship Building
- Decision-Making
- Dependable and Responsible
References
- Hania Masoud, 0411501012, Therapeutic specialist (colleague)
- Laila Ibahim, 0416008534, Disability support worker (colleague)
Languages
Persian
Professional
pashto
Professional
dari
Professional
Timeline
Refugee Counselling
Afghan Community Support Association (ACSA)
01.2022 - Current
Marist180 Caseworker
01.2020 - 01.2022
Mable, NSW Disability Support Worker
01.2017 - 01.2020
Advanced FDCS Educator
01.2016 - 01.2019
Choice FDCS Educator
01.2013 - 01.2016
Woolworths LTD, NSW Store Service Officer
01.2002 - 01.2020
Bachelor’s of psychology -
Macquarie University NSW
Cert IIII in Early Childhood Education and Care -
Australian Vocational Driving Institute
High School Certificate -
Auburn Girls High School
Masters in psychotherapy and counselling -
Australian college of applied psychology
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